Phototherapy Clerk

To work as part of the Dermatology Team undertaking supervision asappropriate. To provide a comprehensive, efficient and effective phototherapy booking service, and go onto display sensitivity and tact in dealing withpatients and relatives., To receive telephone calls from patients in order to make theirappointments and any accompanying booking that is necessary,ensuring that they are booked for the in the correct cabinets and withinthe correct waiting times, e.g. booking an interpreter if necessary.Respecting the needs of the patients and resources of the service at alltimes.

To resolve queries with a comprehensive knowledge and the use of thepartial booked and fully booked methodology. To act on Waiting TimesTargets and DNA (Did Not Attend) rates, with some directions whenappropriate

To liaise closely with Dermatologists/nursing staff and their secretariesin regards to patient cancellations and any other patient queries relatedto their appointments

To observe all dermatology lists, and follow booking rules set up by thedermatology unit. To work to appropriate policies and targets,including all urgent patients, Outpatient waiting times, urgent referrals

To work with team colleagues and support the achievement ofphototherapy unit, it's focus and goals

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens this year and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH . If this is applicable to your role, you will be informed during the recruitment process and continue your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve lives