Physiology Team Administrator | University Hospitals of Leicester NHS Trust

An opportunity has arisen for a qualified and enthusiastic administrator to work within the paediatric respiratory physiology team. The role includes provision of administrative and secretarial support to the physiology team and the extended teams including the management of diagnostic respiratory and sleep investigations services. You will be accountable for the day to day administration and coordination of clerical procedures concerning outpatient clinics and accurate timely patient data quality through proficient use of the computerised patient administration system. To work closely as part of a forward thinking team, providing a high standard of service and liaison with clinicians, patients and staff at all levels across the Paediatric Specialties. Act as contact for professional (UHL and community) enquiries to Children's services e.g. investigation bookings and results and professional advice and finally ensure the highest standards for patient experience, quality and governance are maintained. Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
• To be the main point of contact for the management of paediatric respiratory physiology service appointments and queries.
• Management of physiology service waiting lists and referral to treatment target (RTT)
• Administrative support to the physiology team
• Act as a link between physiology team and administrative staff for outpatient clinic appointments.
• Sending reminders and contacting patients prior to clinic appointments
• Distribution of results to relevant professionals.
• To provide information on a range of data as required by management team, and to assist in accurate booking of future appointments.
• Act as contact for professional (UHL and community) enquiries e.g. investigation bookings and results and professional advice.
• Responsible person for all ad hoc procurements for the service.
• Work collaboratively with Children's Hospital Administration colleagues to ensure effective cover for absences.
• To carry out any other administrative duties deemed necessary as the clinics evolve.
• To perform support administration duties including: Attending meetings nationally and produce minutes.
• Maintaining Consultant's work diaries.
• To liaise with the Local Area Team of commissioners directly to produce reports where necessary
• Ensure that all Consultant and team annual leave and study leave is communicated to the relevant areas and that where appropriate arrangements are made for either cover or reduction of clinics.
• Typing of clinical correspondence and communications for the whole MDT
• Minute taking
• Ensure clinical correspondence is disseminated to all teams looking after the child.
• Manage a delegated budget for purchase of physical accessories, non-pay items, office equipment and services in accordance with service needs including authorising travel expenses. Achieve a balanced budget or level of expenditure in agreement with the Service Manager.
• Ensuring effective diary maintenance, room and meeting bookings and other administrative arrangements as required, to enable the clinician to fulfil their role.
• Any other duties as may be required by the Consultants, Medical Teams, Operational/Service Manager
Service Delivery & Development
• Implementing changes in practice and technology in response to local and corporate driver's e.g. electronic patient records.
Governance(E.g, CQC, Audit)
• To utilise the Trusts Hospital Information System to carry out functions such as entering and updating patient details or clinic appointments, locating patient records and coordinating appointment with colleagues.
Patient/Customer Service
• Evaluate and deal appropriately with all incoming correspondence ensuring that those urgent enquiries are passed to the clinician promptly. This will include an element of autonomous decision making based on the clinicians' normal practice.
• To ensure the highest standards for patient experience, quality and governance are maintained.