Physiotherapy Administrator

We are pleased to offer this exciting opportunity to come and join our team at the Royal Berkshire Hospital in Reading. We have been accredited as a GOOD hospital following CQC inspection and are looking to employ a dynamic, confident, motivated and enthusiastic individual to join the Therapies team to manage the administrative processes of Physiotherapy Outpatients. In this role you work closely with the lead of Physiotherapy Outpatients undertaking an array of responsibilities and tasks to support the smooth running of the Therapies service.,

• To be able to work unsupervised and meet deadlines as necessary.
• To communicate effectively with the multi-disciplinary team and the public, promoting good working relationships.
• To be a physiotherapy receptionist and patient contact clerk working in the physiotherapy outpatient clinic at the Royal Berkshire NHS Foundation Trust Hospital.
• To facilitate both New and Follow-up patient bookings for the department as this department does not have the support of the contact centre/booking office.
• To work effectively as a team member in carrying out administrative duties to assist clinicians in their roles.
• To participate in providing a high quality, effective and efficient physiotherapy therapy service.
• To undertake delegated tasks to contribute to the safe and smooth running of the service.
  
  Experience of handling a high volume of patient bookings/call centre work
• IT skills including email, database experience, Microsoft Office
• Excellent keyboard skills - able to input data rapidly and accurately
• Understanding of hospital working
• Proven experience of working with the general public
Desirable criteria
• Previous experience of health or social care setting
• Knowledge of EPR, Good communication skills - able to communicate with internal and external stakeholders, Proven competency in verbal and written English (GCSE English or equivalent)
  
  Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." We are Compassionate in our thoughts, words and actions We are Aspirational and have a true desire to be dynamic and to innovate We are Resourceful and responsible in the way we work and live We are Excellent in our development, fairness and sharing best practice Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical. Diversity is what makes us interesting… Inclusion is what will make us outstanding. Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community., We are one of the largest general hospital foundation trusts in the country - serving a population of more than 500,000 people - and the main provider of acute and specialist care services for West Berkshire. Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, play, and provides excellent facilities for families, including some of the best state and private schools in the UK. The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen., By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period. The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies. Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites.

Staff Benefits
• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• NHS pension scheme
• Employee Assistance Programme
• Money Advice Service
• Generous maternity, paternity and adoption leave for eligible staff
• On-site nursery (based at RBH)
• Full educational library services
• Cycle to work scheme, lockable storage for cycles
• Bus to work scheme
• Excellent rail and bus links
• A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.