Placement Officer

Do you want a role where you're recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge in Adult Social Care? If so, please keep reading as you're just what we're looking for!

The team…

The post will be based within the Commissioning team with a focus on Adults placements and will provide efficient, professional, and comprehensive business support to source placements, ensuring appropriate contracts are in place, accurate payments are made to providers and data reports are prepared for senior managers.

About the role….

You will provide a high level of customer service to all stakeholders via telephone, email or in person, including acting as the first point of contact into the team for care packages and placements in order to deal effectively with all enquiries received. Liaising with health and social care professionals to confirm requirements for assessed packages of care and placements, supporting external providers to complete electronic data updates. You will lead on the development of and maintain information systems, collate information, and produce reports that analyse information to support strategic commissioning plans. You will support the commissioning team to set up new contracts including accreditation of providers, monitoring, and review.

It is essential that you have an NVQ Level 3 in Business Admin or equivalent or relevant experience and 5 GCSEs including English and Maths at Grade 9-5 or A-C or equivalent and knowledge of office-based software packages e.g., Microsoft, support databases and systems for recording and monitoring e.g., financial management and social care and knowledge of social care and health services.

You will have experience of data bases, word processing and spreadsheet systems including input, retrieval, collation of information and producing reports. You will have effective numeric skills including an understanding of financial monitoring systems, written and oral communication skills, demonstrating an ability to communicate effectively and sensitively with partners, providers and service users, implementation, and development of manual and computerised admin systems, working independently and using own initiative, working to deadlines and competing priorities and presenting reports to managers.

People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

A bit about Gateshead Council…

We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a high-quality service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

What's in it for you? Well, there's so much on offer and here's just a few of the highlights!

You'll be paid a competitive salary £24,702 - £25,979 Pay award pending.

You can save for your future by enrolling in our generous pension scheme.

You'll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.

You're annual leave will start from 28 days per year (pro rata) and the chance to buy up to 10 additional holidays per year.

We'll give you the chance to take advantage of various offers and discounts on shopping and household spend, including O2, Virgin Media and Dell.

Access to generous flexi time system with the opportunity to take 2 flexi days per 4-week flexi period, depending on the needs of the service.

We offer hybrid working, allowing colleagues to work remotely where appropriate if they wish to do so.

A robust Workforce Development offer with loads of opportunities for learning to progress your career and to enhance your knowledge in specific areas.