Planner

As a Planner, your main duties will include calling residents to book in appointments and planning operatives' diaries. You will be responsible for monitoring and maintaining PDA (personal digital assistant) control allocation and will monitor daily work volumes ensuring efficient use of resources to meet turnaround timescales. As well as this, whilst ensuring employees always have the workload to allow them to perform to an optimum level, you will also provide supporting information on operative performance levels.,

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
  
  You'll need to be proactive and ready to tackle any challenges and respond with options or preferably a resolution. We're looking for a super organised individual who has experience in a fast paced Customer Service environment., Ability to investigate, evaluate and respond to situations quickly
• Decisive-Make effective decisions based on objective assessment of situations
• Able to multitask-Control multiple processes simultaneously to share good practice
• Good IT knowledge, IT Literate
• Proven ability to prioritise own workload
• Great Customer Service- Confident on the phone with a good telephone manner
• Knowledge/experience of Direct Scheduling System (used commonly by councils)
• General knowledge of the construction industry
• Great organisational skills
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

MPS has been caring for residents' homes for over 25 years. As part of the Mears Group, we offer partnership solutions and expertise in estate management and property maintenance. Delivering a range of property services, including reactive repairs, planned and cyclical maintenance services to over 100 local authorities and housing providers nationwide., Mears Group is a disability confident employer recognise our people as our greatest asset, we Hire Individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.