Planner / Scheduler Norwich

Job Title - Planner / Scheduler

Location - Norwich

Salary - up to £30,000

Job description for Planner

The job role will involve providing a seamless service to residents and clients of properties across Norwich, processing repairs orders and scheduling resources to ensure that customers are given timely appointments within agreed priorities.

You will be responsible for continuously monitoring and reviewing performance delivery and make real time adjustments to work diaries to maximise the use of available resources, prioritising direct employed resources.

Main responsibilities

The post holder will be expected to:

Carry out all allocated tasks competently within determined time scales, financial budgets and free costs targets.

Provide effective support and assistance to the Contracts Manager.

Maintain the effectiveness of the IT systems used.

Provide a seamless service to all customers by ensuring resources are scheduled to ensure that customers are given timely appointments within agreed priorities

Regularly check own email inbox as well as other inboxes if on the rota to do so.

Co-ordinating and liaising on all rubbish collections.

Provide administration support to other team members and staff where appropriate.

Support the Management team to promote the repairs and maintenance services to customers, contractors and suppliers, including to external clients.

Assist the Contracts Manager with the daily liaison and monitoring of the supply chain s activities to ensure service standards are maintained, reporting potential deviations from performance to same.

The suitable candidate will ideally have a good level of knowledge and experience in call handling and customer liaison.

A sound knowledge of social housing properties and their defects would be an advantage.

It would also be beneficial if you have experience in the following -

- Experience of working with appointment and repairs systems.

- Extensive experience of working in a customer focused environment

- The ability to work under pressure and to tight timelines while organising own working schedule.

The ability to work on own initiative and make decision to own expertise.

The ability to communicate and listen with members of the public and the workforce effectively and courteously.

Must also have a can do attitude and a flexible approach to working arrangements.

A commitment to the production of high quality work.

Prepared to undertake additional training.

Benefits:

• On-site parking


Schedule:

• Monday to Friday 8am till 16.30hrs, 8 hour shift, 30 min breaks deducted.


If you wish to apply for this or other roles advertised by ARC please apply via the link or click on our company name and see all jobs advertised. Alternatively please call Fiona Bird

The suitable candidate will ideally have a good level of knowledge and experience in call handling and customer liaison.

A sound knowledge of social housing properties and their defects would be an advantage.

It would also be beneficial if you have experience in the following -

- Experience of working with appointment and repairs systems.

- Extensive experience of working in a customer focused environment

- The ability to work under pressure and to tight timelines while organising own working schedule.

The ability to work on own initiative and make decision to own expertise.

The ability to communicate and listen with members of the public and the workforce effectively and courteously.

Must also have a can do attitude and a flexible approach to working arrangements.

A commitment to the production of high quality work.

Prepared to undertake additional training.

Benefits:

• On-site parking


Schedule:

• Monday to Friday 8am till 16.30hrs, 8 hour shift, 30 min breaks deducted.


If you wish to apply for this or other roles advertised by ARC please apply via the link or click on our company name and see all jobs advertised. Alternatively please call Fiona Bird