Planning and Customer Team Leader

As the Planning and Customer Team Leader you will be part of our Waste Water department who are responsible for delivering a 24/7 quality service to Welsh Water and their customers; The Planning and customer team leader will ensure that the Team operates efficiently across each of the contract disciplines & that the tasks teams are planned productively to ensure the client's standards of service are met at all times. As the Planning and Customer Team Leader your responsibilities will include:

• Management off schedulers to ensure that the operational teams are planned efficiently
• Ensure customers are updated at every stage of the job as the customer experience feeds into the clients CMEX results
• Develop the teams capabilities by setting internal targets
• Manage holidays and absences to ensure delivery of service 24/7
Skills & Knowledge Requirements
• Working to tight deadlines and target driven to enable KPIs to be met, this would involve monitoring and reviewing reports as well as live data
• Customer focused and able to build relationships with customers, client and senior management
• Committed to continuous improvement, This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.
  
  Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.
Morrison Water Services is recruiting for a Planning and Customer Team Leader to work on our Welsh Water waste contract in Bodelwyddan., M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets. At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.


• Matched Pension Scheme
• Company Car or Car allowance
• Fuel Card
• Private Health Care and Health care Cash plan
• Access to our Employee Assistance Programme
• Life Assurance
• Enhanced Maternity and Paternity leave
• 25 days' annual leave plus 8 days' bank holiday
• Cycle to work Scheme
In return for your skills and expertise, we are offering a competitive benefits package, including the following!
• 25 days' annual leave plus eight days' bank holiday
• Matched Pension Scheme
• Enhanced Maternity and Paternity policy
• Private Health Care
• Remote working
• Access to our Employee Assistance Programme
• Opportunities to progress in a successful multifaceted company
• Access to My Rewards which provides fantastic reductions on 1000's of purchases including Mobile Phone, Utility bill & top retail brand discounts.
Our Vision At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.