Planning Performance Manager
Hastings Insurance Services Limited, Glenleigh Park, Rother
Planning Performance Manager
Salary Not Specified
Hastings Insurance Services Limited, Glenleigh Park, Rother
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 11 Oct | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 36d990ec338c4eae878cba23deff2998
Full Job Description
- Owning the monthly Planning rhythm, working with peers to present and gain agreement to monthly outlooks and planning decisions from Operational stakeholders
- Identifying with stakeholders the bespoke requirements for each area, gaining sign off and working with the Workforce Planning peer group to deliver requirements within designated timelines
- Working closely with operational stakeholders, ensuring accurate and relevant data and insights are used to showcase and understand contact centre performance
- Using trended data to help identify opportunities and drive continuous improvement that will move the dial on a permanent basis
- Co-ordinating feedback loops to enable adjustments to Planning, Forecasting, Scheduling and Realtime delivery plans based on data
- Analysing daily performance KPI's to understand and articulate actual performance compared to planned performance of all contact centre areas, and make necessary recommendations around where performance could be optimised
Proven leadership of Workforce Planning areas with a strong knowledge of telephony platforms (CX One, Avaya, Genesys etc.) - Strong stakeholder management skills, combined with excellent communication skills, with the ability to present back to senior leadership
- Excellent analytical ability, able to interpret large datasets and provide actionable insights
Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart