Planning, Performance & Quality Administrator

The post holder will be based at Leyland House, but will be required at times to work flexibly between sites, as directed by their administration line manager. This ensures continuity of a quality service provision. The post holder will also be required to work flexibly in response to the needs of the Networks administrative service., + Systems support, recording information on the departmental and national databases, producing statistical information and reports from these databases as required. + Proactively monitoring the accuracy of data and trends in performance and quality data, alerting the appropriate staff when set limits are breached. + Responding to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff. + Provide administrative support for the planning and organisation of clinical education and training programmes including evaluation and audit activities. + Organising rotas for staff as directed. + Provide day to day supervision to Clerical Officers where appropriate. + Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of an integrated team base service approach. + Provide reception cover as required. + Respond accurately and appropriately to enquiries and requests for information in relation to the services provided. + Contact patients, their families and carers, receiving and communicating information e.g. with regard to education programmes and events or brief advice as directed.

The post holder will have a good standard of education with qualifications in English, Maths and Word Processing. Excellent computer skills are required. One of the primary purposes of this role is to provide a comprehensive administration service to the clinical teams in the Preston and South Ribble locality; therefore general administration experience is essential in order to provide a professional service to the clinical teams. The post holder will also provide a telephony service for the clinical teams and therefore experience of dealing with people is essential, as are excellent interpersonal and customer care skills. Under the leadership of the Admin Team Leader, the post holder will provide support and day to day supervision of Clerical Officers and act up on behalf of the Administration Team Leader as required.

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve. As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers. Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time. For more information visit our website via Lancashire & South Cumbria NHS FT.