Platform Management - Service Delivery Manager - Digital Payments

The Service Delivery Manager is essential in establishing and maintaining strong relationships with business stakeholders, suppliers, and ensuring that IT services meet standards of quality, cost-effectiveness, and performance. In this role, you will oversee the IT payment services for premierinn.com website, apps, and business booker, focusing on enhancing service reporting and supporting seamless customer bookings. As our new Service Delivery Manager, you will be responsible for the technology services that support our Digital Payments ensuring an exceptional customer experience.,

• Manage IT Payment Service Delivery on behalf of the Digital Team
• Leading Post Incident Review (PIR) following major incidents relating to Payment services
• Be responsible for service delivery for applications, infrastructure and platforms
• Deliver Services in a cost effective manner and when required to budget
• Provide service and supplier governance, including assistance and ownership when appropriate in process and standards development and documentation
• Management of the service performance of the external vendors providing IT support and service delivery
• Assist IT Procurement in Contract management and change
• Successful service delivery - SLA achievement and high level of customer satisfaction
• Monitoring overall performance of services and building service reports
  
  Service delivery and management experience in a complex and dynamic Digital environment
• Exposure to managing multi million pound service contracts
• Strong Supplier management within a outsourced and offshore context
• Able to demonstrate delivering continuous improvements for Digital Service
• Worked within an ITIL framework service manager role previously (ITIL qualification or relevant experience advantageous)
• Have a knowledge of service management methodology and managing full life cycle of services from definition to retirement
• Incident Management
• Experience with service governance methodologies
• Excellent analytical, negotiation and stakeholder skills, Keeping up with new platforms and real-world technologies allows us to get closer to our audience than ever before. Our dynamic Digital Platform Team are subject experts and a team who are passionate about what they do.
  
  Whitbread has landed one of its biggest technology transformation projects in its history with our new booking and reservations system - Opera, and handles nearly £2billion worth of transa...
Whitbread has landed one of its biggest technology transformation projects in its history with our new booking and reservations system - Opera, and handles nearly £2billion worth of transactions per year with a staggering 151 million visits to our website. Our Digital Platform Team play a critical role looking after the health and performance of our Whitbread digital platform and its effect on both our customers and business.


• 10% matched pension
• Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits