Play Xperience Shift Manager

About the role

We are looking for a Shift Manager to work in our BRAND NEW Play Xperience Activity Centre!

you will be responsible for leading a team to deliver exceptional standards of service as our guests navigate around the various activities, café and bar in the brand-new Play Experience. Each day you will be allocated responsibility for all areas of either ground floor made up of our Reception, Escape Rooms, Lazer Tag, Neo Games, Batting Cage, VR-Cade and the Café. Alternatively on the first floor, made up of Shuffleboard, Digi Darts, Glow Pong, Tech Putt, Reception and the Bar. Driving sales and creating memorable experiences for our guests will be key to your success. 

You will be responsible for delivering maximum yield on activities ensuring all guests can always enjoy everything that the Play Experience has to offer. You will be hands on supporting your team with the delivery of both activities; F&B and at the reception taking activity bookings, training, coaching and supporting Team Members to deliver memorable activities to brand standards, taking all opportunities to deliver F&B targets along with maintaining compliance in Food Safety, Health and Safety and Fire Safety. You will take responsibility for maintaining the highest standards of cleanliness throughout the building.

 You will support the Manager to implement, manage and review processes for ensuring that our team are as fulfilled and supported as they can be whilst at work, making sure that they are competent in the role, as well as feeling they can be themselves in the working environment. 

Typical working hours cover 40 hours per week, 5 days over 7 including weekends with a variety of shift available between 8am - 11pm.

We are looking for a passionate leader that enjoys both guest and team interaction and working to consistent standards. You will focus on the team experience through training, coaching and development whilst being able to balance this with keeping our guest experience at the heart of your decisions. You should have excellent communication skills and be confident engaging with teams at all levels. 

You should also have a curious mindset and not be afraid to challenge the status quo. 

As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. Whilst your skills and experience are important to us, your approach, mindset and attitude are of equal interest to us. 

To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions. Should you have any questions or require any adjustments for this process, please email careersatbutlins@butlins.com.

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s!