Player Protection Monitoring QA Officer

We are looking for a Player Protection Monitoring Quality Assurance Officer to join our team here at Buzz Bingo. Working remotely with the occasional visit to our Nottingham Offices with a salary of up to £30,000 per annum. You will aim to provide a monitoring framework, KPI's and data driven analysis of Player Protection policy and processes with the UKGC regulations. In return your benefits are…

• 33 days annual leave (including bank holidays)
• Options to buy additional leave
• Annual company bonus scheme
• Help@Hand - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
• Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
• My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
• Buzz Brights Apprenticeships
• Buzz Learning our digital learning platform with access to 100s of online courses
• Refer a friend scheme
• Life assurance
• Company pension
Your tasks and responsibilities
• Create quality measurements to track improvement in outputs driven from policy & process.
• Maintain standards for reliability and performance of Player Protection Team outputs.
• Execute quality improvement reports/plans for PPT.
• Develop and execute QA plans to ensure Compliance with the RTS /LCCP and effectiveness of existing compliance controls.
• Compile and analyse statistical data, create reports to present to the team & business.
• Identify risk factors and offer recommendations on corrective actions.
• Interpret and keep abreast of regulatory requirements and developments.
• Analyse trends and enable the business to identify systemic issues.
• Communicate findings, trends and remediations to a range of key stakeholders through regular reporting requirements.
• Acting as a catalyst to drive change and improvement in performance and quality for PPT.
  
  Experience in establishing / driving a quality assurance programmes.
• Recent knowledge of the gambling sector
• Strong practical understanding of license obligations regarding the Act 2005, POCA, TACT, LCCP and RTS
• Knowledge and understanding of the three lines of defence model.
• Advanced knowledge of Microsoft Word & Excel
• Sharp attention to detail
• Strong analytical and problem-solving skills
• Meticulous and diligent attributes
Desirable:
• ICA Certificate or similar certification in compliance or quality assurance
• ICA in AML Betting & Gaming