Plumber (Multi-Skilled) 6-9 month FTC

We're seeking a qualified Plumber with multi-trade experience who can provide top-notch service to our customers while enhancing our reputation in the communities we serve. This role is a 6-9 month FTC covering long-term sickness, as part of our reactive team, you'll play a key role in maintaining our 16,000 homes across the South East. About the Role As part of Paradigm's Direct Labour Organisation (DLO), you'll work independently on a range of plumbing tasks, from repairs and diagnostics to reactive maintenance, ensuring a first-time fix approach wherever possible. You'll bring a customer focused mindset to every interaction, consistently delivering high-quality service while adhering to safety protocols and our customer care standards. In this role, you'll have everything you need to succeed. We'll provide a fully stocked van (fuel card included), all necessary tools, and a tablet for managing your schedule, so you can focus on what matters, delivering excellent service.,

• Plumbing and Maintenance:
Complete day-to-day plumbing and maintenance tasks to a high standard, aiming for a first-time fix wherever possible and meeting target response times.
• Documentation:
Maintain accurate records and promptly complete all necessary documentation per company procedures.
• Customer Care:
Provide courteous, professional service that aligns with Paradigm's commitment to customer care, positively representing the company in all interactions.
• Health and Safety Compliance:
Follow health and safety procedures, completing risk assessments and adhering to safe working practices.
• Resource Management:
Ensure effective use of materials, maintain adequate van stock, and handle company assets responsibly.

To thrive in this role, you'll need strong plumbing expertise, particularly in domestic repairs and fault-finding, with a proactive approach to keeping customers informed and satisfied. Your organisational skills and commitment to high standards will support Paradigm's goal of delivering a first-time fix' service. As a front-line representative of Paradigm, a friendly and professional manner is as essential as technical skill.,
• Relevant City & Guilds (Part 1 & 2), NVQ2, or equivalent experience
• Apprentice trained or a minimum of 5 years experience as a plumber
• Familiarity with building codes, safety standards, and maintenance regulations
• Full clean UK driving licence
• Excellent communication skills, both verbal and written
• Ability to work flexibly, on your own initiative, and as part of a team
Nice To Haves:
• Experience of working for or with a Social Housing organisation or Local Authority.