Policy Fraud Team Leader

As the Policy Validations Fraud Team Leader at Zego, you will be responsible for overseeing a team of fraud Investigators. Your primary focus will be on managing the day-to-day operations of the team, ensuring that fraud cases are handled proactively but with laser focus on quality and excellence whilst also understanding applying a commercial and pragmatic approach.. This role requires strong leadership skills, a deep understanding of motor insurance and fraud, and the ability to work collaboratively across various departments., Team Leadership & Management:

• You will lead, manage, and develop a team of Policy validation executives, fostering a culture of excellence and continuous improvement.


• You will set clear performance expectations, conduct regular reviews, and provide ongoing coaching and support to team members.


• You will ensure the team operates efficiently, with well-defined roles, responsibilities, and objectives.


• You will undertake regular 121 review sessions with your team members in accordance with frequency agreed with your line manager and ensure development plans and priorities are in place to ensure continuous improvement through self learning including growth and goal setting.


• You will own the strategy and team capacity planning ensuring the right people are in the right place and the right volumes are coming through to the team


Fraud Detection, Investigation:


• You will oversee the detection, investigation, and resolution of potential fraud cases within the policy process.


• You will ensure that all policies flagged for fraud are thoroughly investigated, with appropriate actions taken to mitigate risk.


Operational Management:


• You will manage the daily operations of the policy validation fraud team, including case assignment, workload distribution, and process optimisation.


• You will develop and implement best practices for fraud detection, ensuring operational efficiency and effectiveness.


• You will monitor key performance indicators (KPIs) to track team performance and identify areas for improvement.


Collaboration & Communication:


• You will work closely with other departments, including Claims teams, Organised policy fraud team, Underwriting, Legal, Compliance, and Customer Service, to ensure a coordinated approach to fraud prevention.


• You will liaise with external stakeholders, such as panel solicitors, law enforcement, industry bodies, and fraud prevention networks, to enhance fraud detection capabilities.


• You will communicate findings and insights from fraud investigations to senior management and other relevant stakeholders.


Training & Development:


• You will identify training needs within the team and provide appropriate development opportunities to enhance skills and knowledge.


• You will complete regular quality audits on policy investigators


• You will stay up-to-date with the latest trends and techniques in fraud detection and prevention, and ensure the team is informed of relevant updates.
  
  You will have previous demonstrable experience within motor insurance


• Fraud experience is an advantage, but it is not essential if you can demonstrate a strong operational background


• You will have great previous experience in coaching and mentoring


• You will have great communication and organisational skills


• You will have strong analytical skills


• You will be someone who has a continuous improvement mindset
  
  At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.


From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we're only just getting started., We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our Halifax office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

We reward our people well. Join us and you'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters.