Portal and Data Administrator

We have a great opportunity for someone to join the Service Delivery team in Birmingham as a Portal and Data Administrator. The Business Information Systems team (BIS) works to provide technology solutions that are reliable, effective and innovative allowing both our legal professionals and our clients to have access to the best quality systems and information. As a portal and data administrator you will be required to:

• Provide portal and data administration support and ensure the timely provision of portals and accurate maintenance of financial user information within the agreed SLA's
• Maintain detailed records in ServiceNow ticketing system and ensuring all tasks and activities are logged and updated in real-time
• To complete daily, weekly and monthly assurance, audits and review activities in accordance with the controls defined in ISO27001
• Maintaining the SharePoint and HighQ client gateways
• Work with other Service Delivery personnel to ensure a consistent and high-quality support service is delivered to the business.
• Ensure any Starter, Leaver & Employee updates are completed accurately and on time within the Gowling systems - Expert and Web Systems
  
  We are seeking a candidate with experience in legal or professional services, demonstrating proficiency in a variety of technologies, especially Microsoft applications. The role involves maintaining databases and online portals (including Microsoft) within business/operating areas. Your expertise should include the creation, maintenance, and understanding of cloud-based data systems such as OneDrive, SharePoint Online, M365, and Teams.
Additionally, experience with administering Legal Practice Management Software like Aderant Expert is required. This includes managing client/matter information, employee details, time and billing, budgets, and work groups. As a portal and data administrator, you will be responsible for data gathering, analysis, and summarization, requiring a high degree of accuracy and attention to detail while working within varying timelines. You will communicate with stakeholders and clients across the firm. The ideal candidate will possess strong written and verbal communication skills, with the ability to effectively convey technical concepts to non-technical individuals at all levels. Strong interpersonal and excellent client-facing skills are essential for liaising with clients at all levels.

The opportunity to work for a firm which has been recognised as one of the top 10 best places to work in the UK and has been ranked by Great Place to WorkÂŽ for 24 consecutive years. Excellent benefits, including:
• A hybrid approach to office and remote working.
• 25 days annual leave, with the option to buy up to a week's extra annual leave
• Free private medical insurance, and the option to add family members
• A generous pension allowance
• Life assurance covering four times your annual salary
• The chance of a three-month sabbatical every five years
• Maternity, paternity and adoption leave schemes
• A range of health and wellbeing programmes
• State of the art offices, in the heart of Birmingham City Centre, with an onsite restaurant
• Opportunities to flourish in your role through training and personal development
Equal Opportunities: Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment. At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. Our aim is to fulfil everyone's potential and together to achieve personal and business goals.