Porter

The post holder is primarily responsible for:
+ Carrying out a variety of professional porter and postal delivery services in a responsive and proactive manner on behalf of QTS, including throughout the portfolio of Central North West London Mental Health NHS Foundation Trust sites.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings., + Organising their daily workload to complete the tasks in the given priorities, whilst meeting all quality standards and compliance requirements.
+ Actively role-modelling the behaviours that reflect the values of QTS.
+ Ensuring confidentiality at all times, only releasing information obtained during employment, to those acting in an official capacity or within the parameters of QTS People Policies., + Providing a responsive, flexible porter and delivery service which maintains the professional reputation of QTS.
+ Carrying out planned and urgent porter / post and delivery services, as well as any other work as assigned by the Logistics Officer.
+ Efficiently route planning of multiple deliveries to various locations to ensure the provision of a timely and cost-effective service.
+ Assisting with the delivery of stock / consumables to Trust departments as and when required.
+ Assisting with office moves, collecting and either disposing of or storing as appropriate, surplus/obsolete furniture or equipment and general rubbish.
+ Receiving, collecting or transporting supplies, stores and equipment as required.
+ Carrying out duties without the need for direct supervision.
+ Safely and securely transferring any post / medical and corporate records, adhering to the Data Protection Act and Caldicott guidelines at all times.
+ Fully adhering to manual handling and infection control procedures.
+ Reporting any accidents, adverse incidents, breakdowns and defects to a vehicle or equipment by informing the Logistics Officer immediately and completing relevant documentation.
+ Maintaining both the internal and external cleanliness of the provided vehicle to a high standard, reflective of the professional image and reputation of QTS. Washing and refuelling the vehicle at the end of shift as required.
+ Responsible for driving in a professional manner with due regard for the safety of all road users & equipment.
+ Ensuring all portering activities positively meet the needs of our clients and service users, reflect best practice and are provided by means of appropriate equipment with due regard to Health & Safety.
+ Undertaking any other reasonable duties associated with the department that may be assigned by the Logistics Officer.
Health & Safety, Risk & Compliance
+ Ensuring all activity is compliant to applicable procedures, QTS governance and best practice.
+ Raising areas of concern or non-compliance immediately with line manager.
+ Carrying out all driving duties in compliance with the Highway Code and Road Traffic Acts.
+ Responsible for attending any training courses that are deemed necessary to fulfil the requirements of the post.
+ Carrying out daily Vehicle Defect Inspections on the vehicle being used.
+ Reporting and ensuring rectification of any found faults or vehicle damage.
Communication and Relationships
+ Establishing professional and collaborative relationships with key stakeholders, including colleagues, clinical teams, service users and visitors.
+ Communicating to the Estates & Facilities team, any identified defects.
+ Demonstrating best practice customer service at all times.
+ Role modelling empathy, sensitivity and confidentiality at all times.
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

QTS operates as a wholly owned subsidiary of Central and North West London NHS Foundation Trust (CNWL). Established in 2018, QTS provides a broad range of Estates and Facilities services, spanning strategic operational delivery through to estates maintenance and repairs, primarily within mental health and community healthcare settings.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.