Portering and Transport Helpdesk Operator

CHoICE Facilities Services are seeking a passionate, hardworking and reliable individual to join our team and fulfil the role of Portering Helpdesk Operator

The role of a Portering Helpdesk Operator is an exciting opportunity for people who are motivated, flexible, task focused and who have excellent communications skills. We encourage and support our employees to progress within CHoICE and offer full training on the job.

If you are ambitious, caring, team player and strive to deliver high standards services, we would like to hear from YOU!

As a Portering Helpdesk Operator you would be responsible for assisting in the efficient and effective provision of Portering Services to staff, patients and visitors.

CHoICE Facilities Services work together;

To deliver nationally recognised high quality, safe, cost effective services for the people, patients and stakeholders.

To attract and retain employees who are proud to recommend our services.

To deliver a wide range of high quality, effective and compliant Facilities Management (FM), Procurement and Pharmacy Services.

To join a friendly, organised and positive working environment, apply for the role of Portering Helpdesk Operator

Main duties of the job

The post holder after training, would be the point of contact for wards and departments to request portering tasks. You will receive calls from the wards and departments, create a task on the portering software system and allocate in priority, to the portering teams via their hand held radios.

You will be reporting to and supporting the portering and security supervisors and managers, in the daily coordination of service demand.

A typical day may involve:

Offering advice and assistance to customers where appropriate

• Receiving portering requests and imputing data onto computer system.


• Dealing initially with complaints or concerns from customers and referring these to supervisors or Department Managers as appropriate.


• Dealing with queries and challenges from the portering team
  
  The successful applicant will be able to work on their own and within a team. You should be self-motivated, flexible and helpful and have experience of dealing with people face to face and telephone.
  
  Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.


City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). Based at Sunderland Royal Hospital, providing a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ around 650 staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement specialists and pharmacists.

Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.

The successful candidate will be fully flexible to work shifts covering 08:00 hours to 20:00 hours 7 days per week

Portering Services are in operation across multiple NHS sites. The primary base of work would be Sunderland Royal Hospital and the successful candidate may on occasion be asked to cover other sites if the service requires

Candidate will require a UK driving licence for this post.