Portfolio Integrity, Data & Systems Lead

Join an existing team to develop and enhance current data production, streamline system efficiencies and take a continuous improvement approach to BAU. You will be able to manage your own time and prioritise workload. You will become an SME in the department for data, systems and processes.In this role you will:

• Generating scheduled and ad hoc data requirements and reporting
• Portfolio integrity management
• System anomalies investigation and resolution
• Supporting system changes, migrations, UAT and improvements including becoming a system SME
• Third party platform ownership for the team, The Northridge department is responsible for managing all UK customers who are experiencing financial or repayment difficulties. This may be because of a change in their circumstances leading to arrears on the account or due to a breach of contract, such as non-payment of a matured loan. We deliver responsible debt management throughout the customer lifecycle, balancing commercial risk with the delivery of fair & sustainable customer outcomes.
We attempt to proactively engage with our customers to help us to gain a full understanding of their financial situation, and we will take into account their individual circumstances while working with them to tailor a strategy that suits their needs. We utilise a range of hardship tools and forbearance options which can help customers through difficult periods or provide solutions which enable repayment of loans past maturity. We deal sympathetically and positively with any cases where a customer is in financial difficulty, and we are informed that they have potential vulnerability. Their vulnerability may affect their ability to deal with financial matters or mean that they will experience difficulty in being contacted by our usual communications channels. We will work with the customer to minimise the risk of detriment whilst working towards an outcome which is appropriate to the customers individual needs and circumstances. Having to adhere to strict Regulatory requirements laid down by the Financial Conduct Authority means that we have to strike a balance between helping the customer where there is a chance of recovery, and identifying an exit strategy when the vehicle purchase is unsustainable in the long term.

In depth Collections/repossession operational experience, specifically motor and/or current account including regulations Coding ability / generation of robust and testing MI Experience of Third party integration, UAT process and system migration Excellent excel, PowerPoint and word System administration experience Stakeholder management App/web portal development

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies
• Customer Focused - People Manager
• One Group, one team - People Manager
• Agile - People Manager
• Manage Risk - People Manager
• Accountable - People Manager