Practice Administrator - Village Animal Hospital
CVS Group, Caterham, Surrey
Practice Administrator - Village Animal Hospital
Salary Not Specified
CVS Group, Caterham, Surrey
- Full time
- Permanent
- Onsite working
Posted today, 9 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 6d9d116ca0de4dac99cc7236a7354197
Full Job Description
- Responsible for the debt position within the practice, following the debt recovery protocol and proactively taking action to ensure the debt position is fully controlled.
- Being the point of contact for clients who have queries regarding their invoices or debt and communicating efficiently with clients via all methods - telephone, in person and email.
- Run weekly reports to determine Healthy Pet Club subscription cancellations/reinstatements for the site, calculating shortfalls where due and contacting clients to collect this.
- Ensure accurate completion of all Practice administrative tasks including the processing of payments and monies, the maintenance of clients' records and cash reconciliation.
- Ability to cover reception where needed. Reception duties include client interactions, booking appointments, taking client calls etc.
- Understand and support the Practice Management team in the implementation of the current Healthy and Safety and COSHH regulations, supporting both compliance and training.
- Provide a safe and secure environment for all employees and customers through the maintenance of Practice premises.
- Undertaking and maintaining effective administration processes, protocols and procedures in line with CVS requirements and those of any applicable statutory or regulatory agency.
- Ensuring, understanding and actively promoting Company led initiatives.
- Ensure that all documentation is processed as per practice protocol and in a prompt and efficient manner.
- Input new client registrations onto PMS.
- Daily miscellaneous administration tasks / emails.
- Respond to client feedback and manage our social media channels The salary for this position will be in line with National Minimum Wage.
Ability to travel to these branches is essential. The shifts are 9 hours per day working a mixture of 8-5, 8.30-5.30, 9.30-6.30 and 10.30-7.30 shifts, including two Saturday mornings a month of 8-12 or 8.45-11.45 for which lieu time will be given. Time will be split between admin duties and reception whereby delivery world class client care is essential. Previous experience in a veterinary field is preferred. You will be customer focused with the ability to manage and prioritise multiple tasks. Good IT skills, high attention to detail and a confident telephone manner are required. We are looking for a strong team player who is also confident working independently, who is able to provide a professional and efficient administration service to our clients, with a first class standard of customer care.
This is a full time, permanent position working 40 hours per week across our main sites of Caterham, Smallfield and Merstham.