Practice Business Manager

Strategic Management Keep abreast of current affairs and identify potential threats and opportunities. Contribute to the practices strategy and develop ideas for future practice development. Monitor and evaluate performance of the full practice team against objectives. Communication within the practice and with relevant outside stakeholders. Contribute to the practice development plans and oversee the implementation of the aims and objectives. Oversee QOF, map the progress throughout the year and the monthly recalls. Awareness of Local Commissioned Services and locally commissions schemes. Participate in Primary Care Network objectives and achievement of targets. Human Resources Provide a general personnel management. Oversee the recruitment and retention of staff. Monitor skill-mix and deployment of staff. Organise and oversee induction and training of all staff and trainees. Staff appraisal and monitoring systems. Keep abreast of changes in employment legislation. Maintain up-to-date HR
documentation (including job descriptions, employment contracts and employment policies). Monitor, organise and record all staff training. Finance Recording all income and expenditure due to or made by the practice is received and recorded in the accounts. Managing and reconciling all bank accounts including petty cash. Processing payments. Organisational Work with the Partners to ensure CQC compliance. Arrange meetings, prepare agendas and ensure distribution of minutes as necessary. Develop Practice protocols and procedures, review and update as required. Develop and review Health & Safety policies and procedures and keep abreast of current legislation. Ensure that the practice has adequate disaster recovery procedures in place. Review, assess and update Business Continuity Plans on a regular basis. Collate significant event reports and use as training opportunity. Undertake periodic reviews of all complaints and significant events at the relevant meetings. Undertake and arrange audits
as required. Submission of annual complaints audit. IT Keep aware of the latest development in primary care IT demands. Ensure that the practice has effective IT data security and disaster recovery plans in place. Information Governance Review Practice policies and protocols, updating where necessary. Ensure Staff members are trained and compliant with practice and Data Protection legislation. Ensure compliance with GDPR. Ensure Privacy Policy compliance. Ensure any data breaches are reported in accordance with GDPR / DSP Toolkit /ICO recommendations. Maintain and update Records and Retention policy and log. Submission of annual Data Security Protection Toolkit. Premises and Equipment Responsibility for security, repairs, insurance and maintenance of premises, services and equipment. Liaise with Business Manager. Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation. Actively identifying, reporting, and correction of health and safety hazards and
infection hazards immediately when recognised Ensure that Practice premises are properly maintained and compliant with regulations. Manage the procurement of practice equipment, supplies and services. Arrange appropriate maintenance for practice equipment. Patient Services Adopt a strategic approach to the development and management of patient services. Ensure service development and delivery is in accordance with local and national guidelines. Ensure that the practice complies with NHS contractual obligations in relation to patient care. Routinely monitor and assess patient access and demand. Maintain, develop and implement an effective complaints management system. Liaise with patient groups/PALS. Ensuring good engagement and representation with the practices Patient Participation Group.