Practice Manager

a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities. b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance. c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. d) Ensure employment law and legislation is adhered to. e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working. f) Provide support and advice to the partnership and keep them updated on practice matters. g) Keep up to date with developments and changes within primary care. h) Oversee payroll (outsourced) and pensions in conjunction with the Finance Administrator, ensuring accurate reporting and submissions. i) Assist in the financial aspects of the practice, working closely with the
partners and Finance Administrator. j) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners. k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met. l) Manage the significant event and complaints processes, in line with current legislation and guidance. m) Manage contracts and maintenance for services and equipment. n) Oversee the review and update of all practice policies and procedures. o) Lead and coordinate projects within the practice. p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT). q) Coordinate the practice development plan and business continuity plan. r) Assist in the preparation of business cases for new services, as required. s) Ensure on-going CQC compliance. t) Ensure the practice maintains compliance with its NHSE contractual obligations. u) Provide advice and support to the staff and the partnership
to ensure effective team working. v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date. w) Facilitate partners and practice meetings and maintain an up-to-date action plan. x) Support user (patient) feedback re practice services via whatever routes appropriate. y) Manage estates and facilities, including health and safety aspects and risk assessments.