Practice Operations Manager

Are you ready to lead the way in delivering exceptional veterinary care and services? We're seeking an Operations Manager to take responsibility and charge of the day-to-day at Basildon Pipps Hill. Your role will be pivotal in ensuring the seamless operation of our practice, from managing resources to compliance and budgeting, all while contributing to our ambitious business strategy. If you're a dedicated leader with a passion for excellence, we want you on our team.,

• Supporting company-wide initiatives in sustainability and diversity
• Leading and developing our practice management team
• Managing team performance through meetings and one-to-ones
• Overseeing practice communications
• Managing the practice's P&L and supporting budget delivery
• Handling practice procurement and equipment
• Being accountable for joint venture finance
• Supporting client service and clinical teams to optimise service, capacity and profitability
• Implementing health and safety policies
• Ensuring compliance reporting and record-keeping
• Liaising with Group Facilities for maintenance
• Supporting mandatory training compliance
• Prioritising customer satisfaction and the client journey
• Ensuring quality out-of-hours and referral services
• Recruitment and People Management
• Liaising with Head Vet, Head RVN, Deputy Head RVN, Reception Manager for smooth functioning of day-to-day management
• Liaising with practice owners regularly for updates
  
  Demonstrated operational excellence in the Veterinary industry
• Strong operational leadership skills
• Exceptional communication, influencing, and negotiation skills
• An thorough understanding of the Veterinary industry and working in a Veterinary practice
• Excellent organisational and time management abilities
• Strong interpersonal skills and a passion for people
• Proficiency in IT
• Previous budget management experience
• People management experience
• Ability to build credibility through a hands-on approach
• Adaptability to new environments and industries
• Proactive with a can-do attitude
This is a full-time on-site role working Monday - Friday for 40 hours per week (no weekends required).

You will be joining our current team of 2 Practice Owners, 5 Vets, 1 Head RVN, 1 Deputy Head RVN, 7 RVNs, 3 SVNs, 2 VCAs, 5 CCAs, 5 Receptionists and 1 Reception & Account Manager. With such supportive front of house, this allows you to really focus on your role. We hold a variety of individual interests within the team and encourage these interests to be explored. We are based inside Pets at Home on the busy Pipps Hill Retail Park, which is home to a variety of different shops, so always opportunity for a bit of lunch time retail therapy! There is free onsite parking and convenient access to major transport routes, we're under an hour away from London, and 20 minutes from Southend-On-Sea, which means you'll never be short of things to do on a day off. We see a real variety of cases and perform lots of orthopaedic procedures in-house, including patella luxation, fracture repairs, cruciate surgeries with TPLO and a wide variety of soft tissue surgeries. We work in a purpose-built practice with state-of-the-art equipment including digital X-ray, flexible and rigid endoscopes and easy access to a 16 slice CT scanner., Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!


• An attractive salary of circa £50,000 (Dependant on experience)
• Access to private health insurance upon successful completion of probationary period
• A contributory pension scheme
• A generous CPD allowance
• 5.6 weeks initial holiday, rising to 6.6 weeks after 2 years' service!
• In-house career development opportunity
• Paid membership fees
• Access to the reward hub which has colleague discounts and
• 20% discount at Vets for Pets, Pets at Home and the Groom Room