Practice Senior

We are looking to recruit for a Practice Senior to join our BHF Goldthorpe Medical Centre. The purpose of the role is to oversee the smoothrunning of an individual practice site, with remote support from the ChiefOperating Officer, to ensure a high level of service delivery and to assist inthe implementation of new initiatives in conjunction with Management. You willalso monitor and improve income and services in line with Quality and OutcomesFramework, local enhanced services and direct enhanced services by supportingthe planning process. BHF are fully committed to ensuring equality, diversity, and inclusion (EDI) as this is embedded in our values. We are also a committed employer under the Disability Confident Scheme. Therefore, should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact a member of the HR team at and we will be happy to help / Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application. Main duties of the job Manage practice reception staff including processesrelating to recruitment, induction, and appraisals. Dealingwith general day to day enquiries from the Reception / Admin staff and supportingthem with less standard or straightforward issues that arise. Touse own initiative to deal with problems, guided by Practice procedures andguidelines. Escalate to management teamand clinicians for advice and support where required. Planand organise practice team rota, including clinical and administration team. Towork in partnership with the other Practice Seniors across the Federation,sharing best practice ideas and where appropriate identifying and recommendingchanges in procedures to the Chief Operating Officer, so that agreed targetsare met, and patient care is improved. Supportwith the handling and resolution of complaints, ensuring lessons are learntfrom feedback received. Runor write reports using set templates to support information sharing, monitoringand quality improvement. Ensure resources, equipment and stock are available tomeet specific work objectives. Responsible for petty cash on-site. Be responsible for managing the GP locum register withnew starters and leavers and processing the relevant documentation, sendingthis to the HR team when required., Manage practice reception staff including processesrelating to recruitment, induction, and appraisals. Dealingwith general day to day enquiries from the Reception / Admin staff and supportingthem with less standard or straightforward issues that arise. Touse own initiative to deal with problems, guided by Practice procedures andguidelines. Escalate to management teamand clinicians for advice and support where required. Planand organise practice team rota, including clinical and administration team. Towork in partnership with the other Practice Seniors across the Federation,sharing best practice ideas and where appropriate identifying and recommendingchanges in procedures to the Chief Operating Officer, so that agreed targetsare met, and patient care is improved. Supportwith the handling and resolution of complaints, ensuring lessons are learntfrom feedback received. Runor write reports using set templates to support information sharing, monitoringand quality improvement. Ensure resources, equipment and stock are available tomeet specific work objectives. Responsible for petty cash on-site. Be responsible for managing the GP locum register withnew starters and leavers and processing the relevant documentation, sendingthis to the HR team when required. Managepractice workload, ensuring tasks are equally allocated across all practicestaff, ensuring that tasks are completed within agreed timescales. Thismay include any of the following areas, oCytology-recalls and entering results. oProcessingand allocating Pathology results. oImmunisationrecalls (including childhood immunisations). oSummarisingmedical records. oScanningmedical information to patient records. oAllocatingworkflow to doctors. oReadcoding medical information. oProcessingout of hours information received electronically. oAllocatinghome visits and print relevant information for the clinical staff. oUpdatingrecords when a patient is deceased. oProcessingrepeat prescription requests. oProcessingonline prescription requests. oProcessinghospital discharge letters. oProcessingscanned workflow from the doctors. oRegistrationof new patients and temporary residents. oTomanage and process QOF files. oTocomplete and process POs, as and when required. oDeductionof patients. oRecallsof chronic disease management. oProcessingtasks in SystmOne. oProcessinginsurance report / medical records requests. RECEPTION DUTIES : Onopening the premises check the clinical rooms, waiting area and reception areheated / ventilated, clean and tidy. Toassist in organising patient appointments, and the passage of information tostaff, patients and Health Care providers. Ensurethe surgeries are well stocked with stationery and equipment needed by the clinicians. Toreceive and exchange routine information between Clinicians, Health Careproviders, staff, patients and external agencies. MEDICAL RECORDS : Managementof Medical Records. Ensurerecords are kept neat and tidy and in good general repair. Ensureany changes in patient details , address telephone numbers etc are alteredon the patients medical record.

Essential

• Educated to GCSE level or equivalent including Maths and English.
Desirable
• NVQ Level 3 Business Administration or equivalent professional experience.
Practical, Intellectual, Analytical and Organisational skills Essential
• Ability to lease with multiple internal and external stakeholders involving the practice.
• Ability to organise and prioritise workload whilst meeting deadlines.
• Ability to work autonomously.
Desirable
• Knowledge / previous involvement and understanding of the recruitment process.
Experience Essential
• Experience of supervising and managing a team.
• Ability to problem solve.
• Proficient in Microsoft Office packages.
• Ability to compile data and retrieve information through reports.
Desirable
• Knowledge of clinical systems including SystmOne.
• Experience of working in a Primary Care setting.
• Experience of planning and creating shift rotas.
• Experience of auditing processes.
• Experience of handling complaints.
Deposition / Personal Essential
• Excellent written and oral communication skills.
• Excellent attention to detail.
• Ability to work under pressure and diffuse conflicting situations.
• Ability to deal with patients or their advocates in a sensitive and confidential manner..
Desirable

Launched in 2015, we are an ambitious and inclusive organisation focused on enhancing the way in which primary care at scale is delivered within Barnsley. Our vision is to deliver a robust publicly-funded health and social care service which meets the needs of the local community. We believe that regardless of location or need, every patient should receive the same high standard of care, at times when they need it most. Receptionists are an integral part of our team and our ability to meet these aims.