Practice Supervisor

Are you an experienced Medical administration seeking an opportunity to showcase your leadership potential within a general practice? Then this could be the role for you.

This role focuses on the patient experience and the admin processes surrounding primary care. You should have excellent interpersonal skills, as well as the ability to problem solve, diffuse conflict, oversee the implementation of processes, and support and encourage receptionists and administrative team. You shouldbe confident in the administration skills needed to understand primary care data, be able to track performance against targets, demonstrate problem solving skills, and run tight processes around recall. You will also need to be able to motivate others in order to implement these processes.

This role will report to the Senior Practice Manager, working alongside a brilliant team of Doctors, Nurses and Administrative staff who deliver great healthcare to our patients., This role will oversee the

Day to day supervision of admin team members including ARRS roles such as GPA and care coordinators.

Admin team rota to ensure provision within core hours.

Support Practice Manager with recruitment of admin team members.

Hold up and maintain standards of presentation, behaviour and professionalism within the admin team.

Undertake ongoing 121 and group training with admin team.

Be responsible for tracking recall processes described within QOF, IIF, PCN and locality schemes.

Be responsible for ensuring admin team accurate and timely clinical coding from letters and correspondence.

Kirkholt Medical Practice is run by Hope Citadel Healthcare, along with 9 other practices in the Greater Manchester area.

Hope Citadel Healthcare is a not-for-profit community interest company, who have been commissioned by the local ICB to provide NHS services to the local area where the practices are located.

We really care about whole-person healthcare. We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clincial matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment. Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.