prescription clerk

The Pall Mall Surgery has an opportunity for a prescription clerk to join our busy medicines management team, at the heart of our patient care service. This role is offered on a part time basis. 15 hours per week, to cover Tuesday, Wednesday and Thursday. The main responsibilities of the role include:

• Ensuring that requests for repeat prescriptions are actioned promptly and in line with surgery protocols.
• Responding to all queries and requests regarding the issue of prescriptions.
• Keeping repeat prescription information up-to-date in the patient journal, such as letters and doctors' requests.
• Sending out review letters.
• Organising blood tests (through ICE system) or blood pressure checks for patients, relevant to their prescribing needs.
• General ad hoc administration work.
• Flexibility to cover for annual leave and sickness within the department
• Keeping up-to-date with all prescribing guidelines and protocols, relevant to the position., The practice shares a wealth of experience from GPs, physician associates, nurse practitioners, frailty team, ECPs, nurses, associate practitioners, HCAs and our phlebotomists. We also have a large, knowledgeable administration team, who work closely with our clinical team providing excellent patient care, along with a dedicated and supportive work environment. We are inclusive of ideas, which makes working here enjoyable and fulfilling.
We operate a total triage system at the surgery, which enables us to make quick decisions about patient care and outcomes, ensuring the most appropriate appointment is given to each patient based on symptoms. We offer face-to-face (15-minute) appointments and telephone consultations (10 minutes). If you are interested in joining us, please feel free to contact our practice manager Jane Coldicott [email protected]


• Possess experience of working in a busy, public environment.
• Be flexible, with a positive attitude.
• Demonstrate good team working and communication skills.
• Demonstrate an excellent standard of patient care.
• Have strong attention to detail.
• Ensure clear and polite verbal and written communication with patients, healthcare professionals, and pharmacy staff.
• Have the ability to manage telephone queries and resolve issues effectively and to prioritise tasks in a fast-paced environment.
• Have knowledge of Repeat Prescription Processes:
• Have an understanding of how to handle repeat prescription requests efficiently.
• Have an understanding of Confidentiality: Knowledge of GDPR (General Data Protection Regulation) and patient confidentiality protocols.
• Have empathy and patience: Essential for interacting with patients who may be unwell or stressed.
• Have the ability to work collaboratively with colleagues in a busy GP practice.
• General practice experience and knowledge of SystmOne would be an advantage.
  
  The Pall Mall Surgery is a large, modern GMS training practice operating from a contemporary health centre in Leigh On Sea which in 2022 was voted the best place to live in Essex. The town has excellent transport links, with two separate train lines into London. The practice is popular in its locality and supports 21,500 patients from birth to end-of-life care. We are proud to hold our CQC rating of 'Good' in all areas. We are looking for an outstanding individual to join our wonderful team, to share knowledge and experience.