Primary Care Business Support Officer

North East Essex Alliance, part of the Suffolk & North East Essex Integrated Care System is the statutory body responsible for commissioning healthcare services to the population of north east Essex.

The north east Essex Alliance covers 32 GP practices in the area and is overseen by a governance structure, which is responsible for making decisions about healthcare.

The Primary Care Business Support Officer will work as part of a team supporting general practice and Primary Care Networks at a crucial stage in the development of a Suffolk & North East Essex Integrated Care System., 1. To adopt a flexible approach to the matrix working of the Primary Care team to deliver projects across NEE.

2. To compile reports, minutes and action logs to assist with the delivery of projects within expected timeframes.

3. To support any new systems or processes that result in an improved patient experience and easier access that can be measured transparently.

4. Facilitate and support integrated working with the NEE Alliance and Suffolk & North East Essex ICS to engage all appropriate stakeholders.

5. Working within the project boundaries demonstrating excellent organisational and time management skills as agreed with the project lead.

6. To help investigate and resolve any problems that occur and liaise with those involved.

7. To use engagement and communication skills to ensure effective delivery of the Primary Care initiatives.

8. To assist in the organisation of the NEE Educational Forums.

9. To manage production and distribution of the NEE Primary Care Newsletter on a weekly basis.

10. To update and maintain the stakeholder communication distribution list to ensure contact is made correctly and efficiently to practices.

Applications are invited from individuals with proven experience of supporting a busy team with day to day administrative support. The role will combine both home and office working. You will have excellent communications, organisational and time management skills, and will be experienced in working with a wide range of colleagues, leadership teams and various external stakeholder organisations.

Your role will combine administrative duties to support the team, with specific functions that you will lead on. You will have proficiency in the use of Microsoft office applications, such as Teams, Outlook, Word, Excel, and be able to efficiently research via the internet when needed. Experience in the health sector would be an advantage, but not essential, for the right candidate.

The NHS Suffolk and North-East Essex Integrated Care Board (ICB) plans and buys healthcare services for our population. This function is commonly referred to as commissioning. To do this, we work within a budget of around £1.5 billion, which is set by NHS England, and work closely with local government and the NHS providers in our area. Our performance is judged by how well our local health and care system as a whole is working, including the health outcomes of our communities. The ICB has delegated some authority to the three health and wellbeing alliances that operate in Suffolk and North-East Essex to act on its behalf. This is to ensure that the needs of smaller, local areas are addressed. The ICB remains accountable for all of its functions, including those it has delegated. Local residents have a big role to play in the operation of the ICB. We rely on the experiences and perspectives of our communities to help shape our decision-making.