Primary Care Call Handler

To raise awareness of NHS cancer screening and immunisation programmes by providing a high quality, professional targeted call handling and administrative service., To engage in health promotion strategies and reduce health inequalities in the local Islington population.

To make targeted telephone calls to patients and parents to deliver health education around preventative healthcare, directing the patient to appropriate resources when required.

To arrange appointments when required and to accurately record essential information on our clinical system (EMIS)

To actively participate in data evaluation and support the development of quality improvement methodologies.

To take calls appropriately and efficiently whilst adhering to guidelines

To treat all patients with empathy, respect, and consideration

To understand issues around Information Governance regarding data access rights and to be comfortable navigating this with patients

To make the most appropriate appointment for the patient

Book in, amend and cancel patient appointments in line with IGPF appointment procedures.

Provide ad-hoc support to clinicians when requested.

Work safely at all times in accordance with legislative requirements and Federation policies and procedures.

This list is not exhaustive and may be adjusted periodically after review and consultation.

About Islington GP Federation

Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islingtons extended access primary care services (I:HUB) as well as supporting the Islington Primary Care Networks (PCNs). Our current range of services include the Extended Access Service, I:HUB, Community Ear, Nose and Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and a range of practice support mechanisms.

IGPF works very closely with a range of partners including the regional commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals such as UCLH, the Whittington Health and the London Borough of Islington.

IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub, and has been working for over two years to create training and development programmes that meet the needs of staff working in primary and community care settings.

IGPF runs four Islington GP practices, one on a GMS contract, two on APMS contracts and one on a caretaking contract.