Primary Care Mental Health Support Worker

The role of the Primary Care Mental Health Support Worker will be to work across the interface between Primary Care and Secondary Care Mental Health Services and alongside the Primary Care Network. Central to a recovery approach is that people should be able to build a meaningful life for themselves and should be supported to take control of and manage their own condition. The Primary Care Mental Health Support Worker plays a central role in supporting and enabling service users to achieve the personal goals they define as important in a recovery care plan. In this role you will work to:

• Build trusting and collaborative relationships with service users and their
• Understand what is important to the service user in their
• Help and support the service user to develop and set
• Help them to feel hopeful about the things that are important to provide support and advice with being involved in their community - for example housing, employment, education, welfare benefits, social life and peer networks, In this role you will work to build trusting and collaborative relationships with service users and their Carers. You will also assist in the formulation, implementation and monitoring of recovery care plans, attending and contributing to multi-disciplinary meetings in the planning, implementation and review of service user care plans.
• You will also assist in the provision of low intensity psychological interventions to support service users in achieving personal goals to resolve concerns with anxiety and low mood.
• You will provide an effective link between General Practitioners, housing, carers centre, and other statutory and non-statutory agencies and secondary care, to act in an advisory capacity to professionals in other fields and to develop joint working relationships.
• You will support the recovery journey of those who are being discharged to primary care from secondary care during the transitional phase.
• You will also identify and support GPs in the management and care of those patients who are frequent users of services., To assist in the formulation, implementation and monitoring of recovery care
• To assist in the provision of low intensity psychological interventions to support service users in achieving personal goals to resolve concerns with anxiety and low mood
• Under supervision, and by agreement with the service user, to provide an effective link between those parties involved in the implementation of all elements of the service user's recovery care
• To maintain an up-to-date knowledge of local community resources that can support service users in achieving their personal recovery
• In agreement with service users and reflecting the agreed recovery care plan, actively include family members and carers in the assessment, planning, treatment and review process with service users, where appropriate.
• To work flexibly according to identified patient For example advocacy for, and on behalf of, the client to ensure full access to social amenities and benefits, supporting the client in pursuing these ends, as well as accompanying the clients to facilities if necessary.
• To provide an effective link between General Practitioners, housing, carers Centre, and other statutory and non-statutory agencies and secondary care, to act in an advisory capacity to professionals in other fields and to develop joint working
• Supporting the recovery journey of those who are being discharged to primary care from secondary care during the transitional
• Identifying and supporting GPs in the management and care of those patients who are frequent users
  
  Essential criteria
• Ability to proactively and independently manage a workload
Desirable criteria
• Demonstrable experience of working with service users in the community or with people with mental health or complex needs
• Experience of mental health services (as a worker or service user / carer)., Completion of the Care Certificate or equivalent
• NVQ Level 3 in Mental Health with post qualifications of further study / additional training to diploma level or NVQ 4 in Mental Health or equivalent level of experience
• Relevant healthcare training in support of people with mental health problems
• Educated to GCSE level or equivalent (with a minimum of 5 A - E qualifications - which must include Maths and English)
• Relevant healthcare professional diploma/degree, Knowledge of resources and working practices across health and social care
Desirable criteria
• Knowledge of Mental Health Act 1983, (amendments 2007) and Mental Capacity Act 2005 knowledge of the care act.
• Knowledge of safeguarding children and adults
  
  Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout: Welcoming. Kind. Positive. Respectful. Professional., Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were "blown away" by our people's achievements and that everything they saw "sings and hums". This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional