Primary Care Network Operational Manager

We are seeking an enthusiastic Primary Care Network (PCN) Operational Manager to join our established team and be a part of a PCN that really makes a difference.

Supporting the PCN Clinical Director, PCN Deputy Manager, PCN Strategic Manager, Practice Managers and the wider practice teams, you will oversee the management of the PCN team, manage the operational performance of PCN requirements and support PCN projects., The following are the core responsibilities of the PCN Operational Manager.

Recruitment, retention and line management of all ARRS staff.

Development of training including specific and mandatory training for the ARRS team.

Provide HR support to the PCN staff including appraisals and any personal development plans.

Operational Management of the PCN including ensuring the DES, IIF and CAIP are met.

Undertake a lead role for the PCN GDPR compliance.

Provide monthly PCN performance data for a range of PCN activities.

Be the first port of call for all practices for PCN matters.

Attend operational meetings on behalf of the PCN.

Abbey Health Primary Care Network believes in excellent care at the heart of the community. It comprises of 2 practices, The Maltings Surgery in St Albans, and Summerfield Health Centre in London Colney. Our vision is to forge a strong relationship between our multidisciplinary teams and the wider community to optimise the health and well-being of the population.

The Maltings Surgery is located in the centre of the city of St Albans with a growing population of approximately 19,000 patients. It is a progressive practice whose ethos focuses around three aims: staff and patient wellbeing, managing our workload safely and practice sustainability. We encourage personal development and a culture of support including mentoring and supervision. Our values are important to us and are embedded in everything we do for both our staff and our patients. Four pillars underpin our values: teamwork, respect, quality and community.

Summerfield Health Centre is located in London Colney, one of the biggest villages in Britain with a population of nearly 10,000 residents. London Colney has a lively and cosmopolitan community. Summerfield Health Centre has recently moved into a new, fit for purpose, health centre that creates a hub of community services. The surgery pledge that we promise to listen, to respond and treat our patients equally and with respect by providing an accessible professional service.