Primary Care Network (PCN) Operational Manager

We are seeking an experienced Operational Manager to oversee Children & Young People Mental Health Practitioners (CY MHPs) within Primary Care Networks (PCNs) across Essex. This role involves leading and supporting the CY MHPs, managing resources, and ensuring high-quality mental health services for young people. If you have a strong background in operational management and a passion for mental health, we would love to hear from you.
Primary Care Networks (PCNs) are groups of general practices working closely together, along with other healthcare providers and community services, to deliver integrated and comprehensive primary care to local populations. They aim to improve the quality and accessibility of healthcare by fostering collaboration and resource sharing among practices, ultimately enhancing patient outcomes and community health.
Children & Young People Mental Health Practitioners (CY MHPs) are based within Primary Care Networks (PCNs) and provide mental health assessments, interventions, and advice to children, adolescents and families. They collaborate with healthcare providers, schools, and families to deliver comprehensive care, educate the community, and ensure the well-being of young people., + Lead and provide operational support for Children & Young People Mental Health Practitioners (CYP MHPs) across Primary Care Networks (PCNs) in Essex.
+ Act as the primary contact for the Head of Service, Assistant Director, and PCN Clinical Directors regarding mental health posts.
+ Oversee finances and staff training allocations for PCN posts.
+ Collaborate with the PCN Clinical Lead on team development.
+ Compile and present update reports for NELFT management.
+ Ensure the project stays within budget.
+ Plan for long-term sustainability and workforce planning post initial funding.
+ Assist in planning and executing public awareness events and education sector communications.
+ Manage recruitment for PCN staff.
+ Ensure adherence to Key Performance Indicators and provide detailed oversight of areas for improvement.
+ Support staff wellbeing in collaboration with corporate services within the Trust., We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
+ A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
+ A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our efforts to support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity.
+ Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
+ Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.
Supporting our Armed Forces
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp.

+ Post-graduate qualification as a psychological practitioner (e.g., psychologist, family therapist, child and adolescent psychotherapist) or a graduate qualification as a healthcare professional (e.g., nurse, social worker, occupational therapist).
+ Full registration with the appropriate professional or regulatory body (e.g., HCPC, NMC).
Skills and Attributes:
+ Strong operational management skills.
+ Excellent communication and interpersonal abilities.
+ Ability to establish and maintain effective working relationships with mental health and wellbeing services.
+ Commitment to providing high-quality, evidence-based services.

Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video

This position will be subject to a probationary period. Internal applicants are exempt from this period unless they are currently undergoing probation or are bank staff.
Starting with NELFT
At NELFT, we prioritise a warm welcome and thorough induction for all new starters. New employees will join the Trust on the first Monday of each month and participate in a comprehensive induction program lasting up to two weeks. This program includes mandatory training, systems training, and equipment allocation. New starters will also have the opportunity to meet the executive team and senior managers, and attend various drop-in sessions focused on engagement, health and wellbeing, and key processes. The induction will take place at our head office in Rainham, Essex.
Nominal Base / High Cost Area Supplement - Fringe
Certain nominal bases qualify for a High Cost Area Supplement of 5% of the basic salary, ranging from a minimum of £1,192 to a maximum of £2,011 per annum (pro rata for part-time staff). The specific base will be discussed during the recruitment process.