Primary Care Network Project Assistant

We are looking for a dynamic and motivated Administrative Support Coordinator to join our team and make a real impact within the Abbey Health Primary Care Network (PCN). In this vital role, you will be at the heart of delivering a comprehensive, professional, and responsive administrative service that supports care coordination and PCN responsibilities across the Abbey Health PCN footprint. Youll work closely with our PCN Operations Manager and Strategic Manager, providing essential day-to-day support to drive current and future workstreams. Youll also collaborate with senior leaders, including the PCN Deputy Clinical Director and Clinical Director, ensuring the smooth running of operations and contributing to our mission of delivering high-quality care to the community., As an Administrative Support Coordinator, you will play a vital role in ensuring the efficient operation of the Abbey Health PCN. Your responsibilities will include collecting and analysing data from EMIS to produce reports, responding to telephone and email enquiries with professionalism and initiative, and providing essential administrative support for PCN-related meetings, including minute-taking, agenda preparation, and coordination. You will support various projects and ensure services comply with established specifications, promptly raising any issues with senior staff. Day-to-day tasks include maintaining electronic and physical records in line with information governance standards, general administrative duties, and assisting with staff training, recruitment, and induction processes. Your role will also involve conducting audits, handling enquiries with confidence, and providing regular updates to the management team. Youll organise and manage events such as PCN Away Days, training sessions, and meetings, maintaining clear and effective communication with practices and colleagues across the network. This is an exciting opportunity to contribute to the delivery of high-quality healthcare services by providing exceptional administrative and operational support in a fast-paced and collaborative environment., Data collection from EMIS for ARRS roles and the creation of reports. Receive and respond to telephone calls, e-mails and correspondence and deal with where possible, using a measure of independence, judgement and initiative. Take minutes at PCN related Meetings including staff appraisals, team meetings etc. Support agenda setting and setting up of meetings for PCNs. Provide project support as and when required. Ensure PCN services run in line with service specifications, highlighting any issues or concerns to relevant senior staff as appropriate. Provide day to day administrative and operational support on specific projects, exercising initiative. Ensure all filing is completed promptly and in-line with information governance standards and all electronic folders are maintained. General Administrative tasks for PCNs, including photocopying, filing, laminating, scanning, shredding and binding of documents. Assist in providing training to new staff as required in own areas of work and assist in the recruitment and induction of new staff. Undertake audit as required, ensuring appropriate documentation is readily available. Deal confidently and effectively with enquires. Provide regular updates to the management team as and when required. Liaise with, support, and engage with Practices as required. Organise PCN meetings, events PCN Away Days, educational events, training, etc. Maintain effective, open communication and engagement channels with colleagues. Support administrative requirements for the PCNs, ensuring that PCN members are kept informed of news and updates related to network activity. Responsibilities to Multi-Disciplinary Teams Communication and collaborative working relationships across multi-disciplinary teams. Demonstrates ability to work as a member of a team. Can recognise personal limitations and refer to more appropriate colleague(s) when necessary. Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs. Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to Patients GP, Nurses, other practice staff and other healthcare professionals including pharmacists and pharmacy technicians from provider and commissioning organisations. Develop excellent working relationships with all partners, wider service networks including the voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other members of the MDT. Manage and prioritise workload on a daily basis and deal with the competing demands of the MDT. Follow through with service users and others involved to ensure all services and care arrangements are in place. Confidentiality The post holder must maintain the confidentiality and security of information about patients, staff and the business of the PCN and both partnerships in accordance with the Data Protection Act 2018 and Caldicott principles. Health & safety The post-holder will support and implement on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to) : Using personal security systems within the workplace according to Practice / PCN guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business. Making effective use of training to update knowledge and skills and initiate and manage the training of others. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed. Keeping own work areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other site facility managers Undertaking periodic infection control training (minimum annually). Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include : Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal / Professional development The post-holder will : Assess own performance and take accountability for own actions, either directly or under supervision. Effectively manage own time, workload and resources. Participate in any training / development implemented by the PCN as part of this employment, including : Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and / or professional development Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work

This role offers the chance to thrive in a fast-paced environment where your ability to take initiative, manage multiple tasks, and adapt to evolving priorities will be highly valued. If youre passionate about healthcare, enjoy problem-solving, and want to be part of a forward-thinking team thats making a difference, wed love to hear from you!, Essential

• Education to GCSE Standard (Grades A-C) or Diploma / HNC Level (or relevant experience).
Desirable
• NVQ in health and social care.
• NVQ Level 3 Business Administration (or relevant experience).
• ECDL or equivalent.
Skillset Essential
• Willingness to undergo further training or development.
• Flexible approach and highly motivated.
• Ability to work under pressure in a busy working environment and able to multi-task.
• Works well within a team.
• Evidence of good written and verbal
• communication skills with colleagues and patients and the public.
• Ability to communicate effectively at a
• range of levels.
• Good telephone manner.
Experience Essential
• Experience of administrative duties.
• Working in a multi-disciplinary setting.
• Able to demonstrate a clear
• understanding of working with
• confidential information and an
• understanding of service user
• confidentiality.
• Experience in use of databases.
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
• Understanding of Confidentiality and Data Protection Act.
Desirable
• Experience of working in Primary
• Care / Voluntary Sector / Community., Able to deal with service users sensitively, recognising cultural and psychological needs.
• Excellent teamworking skills.
• Able to prioritise and manage own
• workload.
• Excellent negotiating skills.
• Excellent interpersonal skills including
• ability to listen.
• Ability to analyse and interpret information and present results in a clear and concise manner.
• Excellent organisational and
• administration skills.
• Professional attitude and assertive
• Approach.
• Committed to personal development.
• Ability to meet deadlines and work under pressure.
• Approachable and flexible.
• Excellent record keeping skills.
• Full driving licence and willingness to commute between practice.
  
  AbbeyHealth Primary Care Network believes in excellent care at the heart of thecommunity. It comprises of 2 practices, The Maltings Surgery in St Albans, and SummerfieldHealth Centre in London Colney. Ourvision is to forge a strong relationship between our multidisciplinary teamsand the wider community to optimise the health and well-being of thepopulation.
The Maltings Surgery is located in the centre of the city of St Albanswith a growing population of approximately 18,600 patients. It is a progressivepractice whose ethosfocuses around three aims : staff and patient wellbeing, managing our workloadsafely and practice sustainability. We encourage personal development anda culture of support including mentoring and supervision. Our values areimportant to us and are embedded in everything we do for both our staff and ourpatients. Four pillars underpin our values : teamwork, respect, quality andcommunity. SummerfieldHealth Centre is located in London Colney, one of thebiggest villages in Britain with a population of nearly 10,000 residents.London Colney has a lively and cosmopolitan community. Summerfield HealthCentre has recently moved into a new, fit for purpose, health centre thatcreates a hub of community services. The surgery pledge that we promise to listen, to respond and treat our patientsequally and with respect by providing an accessible professional service.