Primary Customer Service Executive (Transport) - 6 Month Secondment

This role is situated within Distribution and based at our Head Office in Welwyn Garden City. This team is responsible for ensuring that our orders are delivered to the destination on time and in the most efficient way possible.

The team work collaboratively with our Suppliers, Hauliers, Consolidators, Commercial, Supply Chain, and Tesco Distribution Centres to continuously seek more efficient methods of distribution and deliver great inbound service levels to maintain excellent availability of products for our customers.

Please be aware the Shifts vary between the hours of 06:00 to 22:00 (for example, 06:00-14:00, 08:00-16:00, 10:00-18:00, 14:00-22:00)

Any 5 out of 7 days, including weekends (reviewed on a regular, ongoing basis)

You could be asked to visit and work from other locations - for example, site visits.

You will be responsible for:

Acting as an advocate for Tesco Primary and being the first point of contact for our internal and external customers.
Working alongside members of the Primary Customer Service team to help support Tesco suppliers and Primary hauliers to deliver cost effective and efficient supply chain solutions.
Collaborating cross functionally with our Suppliers, Hauliers, Distribution Centres, Supply Chain, Commercial and Finance teams to improve and deliver great service levels and customer service.
Delivering day to day operations, including responding to customer queries on orders and reporting, to ensure a smooth running of the department.
Supporting Managers to grow the Primary Distribution network.
Using data to analyse and spot trends to meet KPI targets and make improvements to our Primary network.
Leading change and development to drive simplification of routines, including databases and supporting tools.

Numeric and data analysing experience.
Experience using Microsoft Office, web-based applications, and modelling skills.
Understanding of Transport / Distribution networks would be an advantage.
Demonstrating the ability to work collaboratively and build solid working relationships.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

Colleague bonus scheme
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Buy holiday salary sacrifice scheme (for salaried roles)
Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
Life Assurance - 5 x contractual pay
26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
The right to request flexible working from your first day with us
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want