Primary Patient Pathway Assistant & Orthotic Administrator

The post holder will provide support to the Orthotics Service. They will help provide support for the Prosthetic Rehab Unit and Therapy department when required.

The post holder will provide a pivotal administrative service to both Prosthetic and Orthotic clinical teams. They will work flexibly with the other team members within the Clinical Support Unit and provide a professional, efficient administrative service to patientsThe post-holder will work with other members of the Prosthetics administrative team and Orthotics administrative team, Prosthetists Consultants Therapists Orthotists, Technicians our external supplier, Steepers to provide efficient and effective administrative support to the department.

The post-holder will provide a courteous and professional reception service, and help ensure that all service users have a positive experience of the services we provide. Multi-tasking and prioritisation is a key feature of the post.

Prosthetics

To be the point of contact for all patients issues relating to their pathway of care.

To work as part of a multidisciplinary team under the direction of the Clinical Service Unit (CSU) Medical Secretary/Patient Pathway Coordinator, Office Supervisor supporting the business and operational management of the CSU

Process and log all referrals in line with the Trust Access Policy and specialty -specific Standard Operating Procedures (SOP)

Schedule new patient pathway appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating upwards where this cannot be achieved.

Tobook,amend,cancelandrescheduleappointments,inconsultationwith alliedhealthprofessionals,patients,relativesandcarers.

Orthotics

TostafftheOrthoticsdepartmentreception desk/phonestoassistallpatients andvisitors.Bethecentralpointofcontactforpatientsandvisitorsattending Orthotics;promotingapositivecorporateimageandgoodpatientcare.

Tobook,amend,cancelandrescheduleappointments,inconsultationwith alliedhealthprofessionals,patients,relativesandcarers.

Todealwithfrequenttelephoneenquiries,whichofteninterruptothertasks,in a polite and helpful way, forwarding calls to the correct extensions or taking accuratemessages,ensuringtheygetpassedon.

To help with posting out items to patients

To help cover clinics at Bolsover Street during absences

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

• Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.


• Ranked #1 among all Trusts in North and Central London for all People Promises and themes.


• Ranked #1 among all Acute Specialist Trusts for "We work flexibly."


At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.

Joining our organisation means enjoying a wide range of staff benefits, including:

• 24/7 access to wellbeing support through our Employee Assistance Programme.


• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.


• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.


• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare


At RNOH, we are more than a workplace-we are committed to patients, to excellence and the wellbeing of our staff.

· To be the point of contact for all patients issues relating to their pathway of care, both for inpatients and outpatients

· To work as part of a multidisciplinary team under the direction of the Clinical Service Unit (CSU) Medical Secretary/Patient Pathway Coordinator, Office Supervisor supporting the business and operational management of the CSU

· Process and log all referrals in line with the Trust Access Policy and specialty -specific Standard Operating Procedures (SOP)

· Schedule new patient pathway appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating upwards where this cannot be achieved.

· To provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

· To ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

· To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.

• Work as a team with administrators as directed by the Operational Manager for Prosthetics and Orthotics to ensure a high quality service is maintained at all times during office hours.
  
  Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.