Principal Infrastructure Operations Engineer

At the Driver and Vehicle Licensing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.
The DVLA deliver wide reaching digital services to the UK public and industry. We maintain the national record of vehicles and drivers which means we reach over 50 million people a year. If you have applied for a driving licence, changed vehicle, taxed your vehicle, or completed a vehicle enquiry you would have used one of our services.
Do you want to work in an environment that challenges and inspires you every day?
This is an exciting opportunity to join our IT Operations team, where you will be responsible for leading and developing our Infrastructure Operations Engineers. You will be part of a team that proactively monitor, maintain, and optimise the performance of critical IT infrastructure, enabling seamless operations and minimising downtime for our customers., We are looking for a Principal Infrastructure Operations Engineer to join our dynamic and innovative workforce at an exciting and challenging time. The role holder will need to demonstrate the appetite and commitment to help drive the organisation through a significant transformation programme.
You will be responsible for leading and directing IT operations specialist teams in monitoring, operating, and supporting technical solutions. You will also assume additional responsibilities in the absence of the Head of IT Operations.
In addition, you will work closely with the other key stakeholders to develop scripts to automate tasks and streamline operational processes.
Responsibilities
Responsibilities include but are not limited to:
+ Demonstrates a thorough understanding of the technical concepts required for the role and can explain how these fit into the wider technical landscape. Exploring the benefits of cross-government alignment.
+ Responsible for leading and developing a team of Infrastructure Operations Engineering specialists to investigate problems, implement solutions, take preventive measures, and deliver service improvements.
+ Provides direction on which tools or methods are best to use and can apply strategic thinking to provide the best service for the end user.
For further information about the role please see the attached role profile.
Additional information
Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.
This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues.
Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process., Interviews will be held from Thursday 18th July 2024.
This interview will be conducted face to face at DVLA, Swansea. Further details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.
The selection process will be designed specifically for the role. As a result, your assessment will include:
o An interview.
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
o UK nationals
o nationals of the Republic of Ireland
o nationals of Commonwealth countries who have the right to work in the UK
o nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
o nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
o individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
o Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

You will have held a leadership role within an infrastructure environment, and will have the following skills and experience:
+ Extensive experience working with physical and virtual infrastructure and operating systems such as VMware, Nutanix, Windows, Linux and Unix.
+ Demonstrable knowledge of networking concepts, protocols, and monitoring tooling with an understanding of Cyber Security best practices and compliance.
+ Experience in cloud computing services such as Azure and AWS.
+ Proficiency in scripting languages and automation such as Powershell, Bash, Perl and BMC Bladelogic.
+ Ability to work under pressure and adapt to changing priorities often using that ability to deal with high impact, complex change requests and test activities.
+ Demonstratable ability to troubleshoot and resolve complex technical issues using strong collaboration and communication skills.
We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues., o Extensive experience working with physical and virtual infrastructure and operating systems such as VMware, Nutanix, Windows, Linux and Unix.
o Proficiency in scripting languages and automation such as Powershell, Bash, Perl and BMC Bladelogic.
o Proven experience using strong collaboration and communication skills to troubleshoot and resolve complex technical issues.

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.
To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.
Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

Passionate, reliable and always willing to push yourself and those around you, you’ll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:
o Best in class learning and development tailored to your role.
o An environment with flexible working options where we encourage a great work-life balance.
o A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
o Generous employer contribution of at least 26.6%, depending on rate of salary and chosen pension scheme.
o Digital communities with clear career frameworks.
o On-site gym plus personal training available (membership applies).
o On-site nursery, restaurants and coffee bar.
o 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King’s birthday.
o Free parking.