Principal Partner Success Manager

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day
here.

About the Team
The Global Partner Organization is passionate about developing partnerships that accelerate innovation and growth with Industry differentiation, expanded reach and customer success. This is an outstanding opportunity to be part of the team that is driving a rapid and global change of paradigm, to adopt a modern ecosystem and implement a unified and global partner strategy with local flavor, and cross-functional engagement in programs, systems, processes and people.

About the Role

The Global Partners Organization (GPO) is hiring an EMEA Partner Success Manager to join our diverse team. You will play a meaningful role in empowering successful deployment outcomes throughout our global services partner ecosystem with a focus on EMEA based partners. The Partner Success Manager will be an expert in the Workday Deployment Methodology providing guidance and expertise to our partners. This team works collaboratively across the Workday Partner Management and Customer Experience organizations to support partners on high risk projects that need extra care or assistance. You will build executive level relationships and influence our team's roadmap through providing suggestions to management based on key trends and themes for issues experienced in our partner ecosystem and your ideas to strategically address them.

In this role, you will:

• Develop and deliver partner assistance offerings to encourage successful deployments and services practices.


• Serve as a guide and expert on delivery methodology to new and existing partners across EMEA.


• Ensure partners are aligned with required components of scorecard maintenance, audit reporting, and deployment methodology.


• Work closely with the partner, Partner Manager and CX on deploying customer concerns including assessing project issues, recommending and driving remediation steps, preparing executive communications, and collaborating with GPO and CX team members to enable successful outcomes.


• Influence global processes aimed at services partner success to ensure they work for and are adopted by partners and internal Workday teams in the EMEA region.


• Develop processes/standards for partner primed deployment issues.


• Serve as deployment expert to services partner transformation.


• At times, participate in new partner sales cycles to assist partner in gathering requirements, formulating delivery approach, and developing a proposal/SOW.
  
  7+ years proven experience of project management with cloud ERP implementations within medium enterprise, large enterprise or Fortune 500 customers.


• 4+ years working with cloud ERP services deployment partners in EMEA.


• Workday experience preferred


Other Qualifications


• Highly professional and consultative style of working, strong individual contributor.


• Ability to build credibility and trust to drive engagement and results.


• Strong mentoring and coaching skills in working with partners.


• Ability to manage and prioritize competing business priorities.


• Excellent listening and communication skills.


• Flexible and adaptable; able to work in ambiguous situations.


• Highly organized and detail oriented with a natural inclination for planning strategy and tactics.


• Solid grasp with at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Services procurement, or Professional Services Automation (PSA).


• Previous experience with a major systems integrator and/or an enterprise software company is a plus.


Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.