Principal Service Consultant

As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of Vodafone's UK offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are., The Pre-Sales Principal Service Consultant is a senior role within the Pre-Sales Service Consultancy job family, and therefore demonstrates significant experience and knowledge in the field, with a track record of success in developing successful service architectures within complex environments. Their primary role will be to engage across a range of contact points within a customer organisation and determine the service model which will complement a technology solution required to provide market-leading service to that customer. This is a customer-facing role, supporting the largest and most complex opportunities and accounts within VBSE. The Pre-Sales Principal Service Consultant will typically own the definition of bespoke service models for complex customer solutions, the nature, criticality, and scale of some of these opportunities allows our solutions to influence and "change the way Britain works".

• Mastery of ITILv3 or v4 preferably with certification
• Extensive experience as a senior / lead Service Consultant / Architect on complex customer opportunities and programmes.
• Background in Telecommunications, IT or Customer/Support Services.
• Communication skills - the ability to write and present low to medium subject matters in a clear and concise manner
• Ability to determine the critical success factor of delivery
• Strong personal impact, self-disciplined and personal drive.
• Willingness to develop and adapt to meet changing client and market expectations.
• A team player willing to support and work with others.
• Significant problem-solving ability using innovation and initiative.
• Effective interpersonal and analytical skill
  
  We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). What you'll do

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break. Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.