Principal Solution Architect, Supply Chain, Team Lead

In this position, you will guide our customers, leading blended delivery teams with Business Partners, to deploy Anaplan solutions efficiently and effectively. This includes mastery of The Anaplan Way implementation methodology.
For you, this means working to ensure that our project teams build powerful, yet easy-to-use models in an agreed-upon timeline and, in the process, that our customer modelers are enabled and empowered to be self-sufficient.
This role is ultimately responsible for the end-to-end deployment lifecycle of one, or many, strategic Anaplan solution implementations. You will be the primary point of contact for each of your deliveries, helping to provide regular insight into the pulse of active projects to internal Leadership teams. You will also lead customer-facing meetings of varying sizes and profiles, ranging from operational management to C-suite.
The ideal candidate will be passionate about quality and consistency yet is able to collaborate with all types of different personalities and bring them together to align on key decisions, including but not limited to release scope, deployment timelines, resource management, model design, testing/training plans, and change management.

Working closely with the Supply Chain Delivery Lead to gather clients business requirements and creating a corresponding set of functional specifications, to be documented for clients approval.

Analyzing client data and master data to assess suitability to meet the requirements and advise the client on any implications to their proposed planning process.

Modifying the Supply Chain Applications (Anaplan model building), to support the clients functional requirements, including updating data integrations and the user interface.

Developing user training documentation of the clients solution.

Conducting solution validation and testing of the application, ensuring zero defects.

Providing solution demonstrations to clients of their solution. Providing solution training to the clients key users on the application.

Provide input to Product Management on application improvements based on customer feedback.

What you'll be doing:

Deliver high level presentations to audiences ranging from executives to system end users;

Run projects end to end in collaboration with client project manager to a successful deployment of Anaplan solutions;

Act as the key liaison and business partner to the client at both the project management and executive level as needed;

Identify resource needs, handle resource time allocation and hold team accountable to deadlines;

Handle issues and risk by clearly communicating both internally and externally, and deploying risk mitigation strategies as appropriate;

Reporting on available resources, budget, and project status to project sponsors and stakeholders, Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
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It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:

Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.

Ability to work on multiple, concurrent tasks and adapt to shifting priorities, demands and timelines;

Effective communication and team work with project teams and collaboration with other departments;

Understand priorities, scope, timeline and goals;

Maintain customer focus and demonstrate leadership to drive consensus and project related decisions;

Handle client expectations appropriately with the ability to deal with challenging situations with positive outcome.

To be successful in the role, you must possess the following skills

Self-starter with a consistent record of driving customer success, and aligning in complex customer environments at the executive and department levels;

Ability to understand customer requirements and work with the team to best translate those into a simple, usable, yet high value solutions;

Experience in an enterprise performance management, ability to partner with account executives, solution architects, customer success leadership, etc;

Fanatical about customer success and tenacious at driving long-term customer value.

Highly data-driven with a commitment to process. Excited about driving and tracking a consistent implementation process with all customers in your portfolio;

Team player with the highest level of integrity.

Experience in software project management, customer success management, and/or related experience

Passionate about technology and how it can be leveraged to drive business impact

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers success and to our Winning Culture.
Our customers rank among the whos who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, youll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!
At Anaplan, we are revolutionizing Supply Chain Management by transforming the way businesses operate. Our Supply Chain Applications are designed to tackle the most complex challenges, providing real-time insights and enabling data-driven decisions that optimize performance and enhance visibility across the entire supply chain.
As a member of our Supply Chain Applications team, you will play a pivotal role in building and delivering these cutting-edge solutions. Were looking for individuals excited to be part of a fast growing company and contribute to the future of Supply Chain.