Private Client Relationship Manager, The Macallan
Edrington, Soho, City of Westminster
Private Client Relationship Manager, The Macallan
£61500
Edrington, Soho, City of Westminster
- Full time
- Permanent
- Onsite working
Posted 2 days ago, 30 Oct | Get your application in today.
Closing date: Closing date not specified
job Ref: a7632bd0c8774d56a5cf5ed3c8082c98
Full Job Description
- Deliver The Macallan UK PCRM P&L, a new commercial function for the UK business, with sales made up principally of Prestige products.
- Ensuring that the maximum number of product sales are to known consumers, working with the Global BU's and the consumer databases to ensure the right consumers are being targeted and we are gaining more data depth on consumers.
- Influencing global and UK allocation management of scarce ultra-prestige products through successful delivery to known consumers.
- Engaging directly with our highest value consumers with the aim of strengthening the relationship to build an exceptional brand experience, carefully navigating this whilst also delivering on internal commercial targets.
- Helping to create a high performing PCRM team which is the envy of the Luxury industry. Delivering the best possible experience for the UHNW consumer, showcasing your work internally to drive best practise.
- Developing a world-class luxury PCRM network in the UK that builds the brand's relationships with an exclusive group of private clients - the prioritised segments of our High Value Consumer group.
The required candidate will come armed with in-depth knowledge of how to deliver exceptional brand experiences to HNWI clients, paired with strong capability in commercial performance delivery. Able to draw from your established client relationships, you will deliver commercial goals whilst delivering the best possible brand experience for your clients. You will be continually seeking out new prospects, being present in the right places in the right way, and use the brand database to identify behavioural insights that drive effective & efficient actions. You must exude a Luxury mindset and Luxury behaviours. Always curious to discover how other Luxury brands are innovating and evolving the VIP experience, you continually seek ways to create an even better experience for UHNW consumers. You are skilled at inspiring and influencing internal colleagues to get the required resources, and consumers to close the sale whilst increasing engagement and lifetime value. - Salary £49,200 - £61,500 per annum
- Annual Bonus
- Car Allowance
- 37 days holiday, plus 4 Giving More volunteer days
- Save for retirement and invest in your future - pension contributions (employee up to 7%, employer up to 14%)
- Share in our success with access to our ShareSave scheme (subject to eligibility)
- Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
- 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
- Experience our exceptional brands with an annual brand box
- Embrace work-life harmony with 50:50 hybrid working, 26 weeks' paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our leading brand, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin. Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.