Private & Overseas Patients Officer - Band 3

Whilst previous experience in this field would be valued, this is a relatively unique area so training will be provided to the right candidate. Personal attributes will be as important as experiences, such as being: Organised, diligent and willing to learn; Able to communicate clearly and confidently, sometimes in a sensitive manner or in sensitive environments; Able to work flexibly within a team, sometimes under instruction and sometimes under their own direction; and, Able to work quickly and accurately using own judgment and initiative as appropriate. The ideal candidate might also have a mixture of skills and experiences that are detailed in the Person Specification and Job description. The main tasks are likely to include: Ensuring that private patient referrals are dealt with promptly and efficiently; Communicating inter-departmentally and externally with all grades of staff on a range of matters in relation to Private and Overseas patients; Negotiating procedure slots with
specialty booking teams for private patient procedures; Arranging pre-admission tests to confirm patients suitability for procedures, if required; Ensuring the implementation of the Department of Health regulations with regard to Overseas Patients charges; Sensitively interviewing Overseas Patients and determine their status and entitlement to free NHS treatment; Identifying all Private and Overseas outpatients, ensuring legal documentation is completed and total income is identified; Using in-house patient administration system to check information on patients, outpatient appointments and results (or similar); Raising invoices relating to Private Patient and Overseas patient treatment on an out-patient basis and occasionally on an in-patient basis when required; At the request of the Manager, covering colleagues during absences/annual/sick leave etc. You may also be required to undertake job rotation for cross cover as well as for development and training purpose.