Private Patient Administrator

The post holder will be required to undertake a wide range of duties in providing administrative support to the Private Patient Services Team. The post is seen as a vital and integral link between patients, staff and clinicians. Primarily the role is the first point of contact for patients, insurance companies, clinical staff and the wider hospital team. The post holder will be responsible for booking patients from an initial telephone enquiry to subsequent treatment and discharge as well as supporting the clinical services manager and support manager with tasks to ensure the following of effective processes to ensure all financial and activity reporting requirements are met., To provide an end to end patient service including but not limited to;

Dealing with patient enquiries over the phone

Direct booking outpatient appointments

Liaising with imaging to secure imaging slots

Liaising with pre operative assessment to secure appointments

Processing patient bookings to ensure all the relevant checks have been undertaken prior to admission and that the patient funding stream is in place

Ensuring the payment paperwork is completed and processed on admission

Coordinating with secretaries and consultants

Requesting outside images from other organisations via IEP ahead of consultations and planned surgeries.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.