Private Patient / Overseas & Billing Co-ordinator

The recruitment team at the University Hospital Southampton NHS Foundation Trust (UHS) are delighted to be able to offer a fantastic opportunity for a customer-focused, friendly and enthusiastic individual, as part of our expanding Private Patient/Overseas Service. This post will be responsible for coordinating private patient/ overseas & billing activity for the Trust. UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. The development of our staff is central to the delivery of high-quality, safe and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitating your career progression.,

• Operating hours 07:30 to 18:00 (flexible working can be considered)
• Saturday/evening working on a rota basis
• Our team is small and consists of a Service Manager, Operational Manager, Operational Team
Lead, private patient/overseas and billing coordinators
• The team currently consists of 10 co-ordinators working across all services
• There will be an opportunity to work with teams and other hospital services to develop existing
and new private patient and overseas services.
• Our overseas service has been nationally recognised for best practice by NHS improvements
service structure, process & procedures.WHAT YOU'LL DO
• Identify, processing and billing of overseas patients.
• Identify, processing and billing of private patients.
• Reporting of all private patient/overseas data to the trust for billing purposes
• Support the Operational manager and Operational team leader to deliver income targets to
the Trust
• Support in the provision of training and education across the Trust for private patients and
overseas services
• To ensure all guidelines, policies and procedures are adhered to.
• Resolve complex issues relating to private patient and overseas services, including minor
disputes and complaints.
• There will be a requirement for this post to work in our other hospitals within the Trust., Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.


• Someone who can work on their own initiative.
• Has knowledge of private patient and overseas services at UHS.
• Has knowledge and experience of the overseas guidance and implementation of the
guidelines.
• Someone with experience in NHS patient systems.
• Ability to cope with a variety of tasks.
• Ability to understand and interpret complex spreadsheets
• Forward thinking and flexible approach to working in a busy environment
  
  Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. Specific to this role we are open to discussing flexibility in the hours that you work. Please talk to us at the interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.