Private Patient Service Receptionist (BANK)

To provide an efficient and effective reception service to Bridges Clinic - Private Patients at Bedford Hospital, consultants and designated medical staff. Be first point of contact for the patient, consultants and clinical teams., 1. Ensure all Private Patients are correctly recorded on the Trust Information Management systems e.g. (PIMs, TomCat, ICE, SOLUS and OPRA) to comply with Trust administration and billing arrangements and audit specifications.
2. To ensure all data and documentation in relation to Private Patients is filed in accordance with Trust Information Governance Policy.
3. To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the patient, consultants and clinical teams.
4. To attend to patients, colleagues and referrers to the service, both in person and by email or on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
5. Be fully conversant with Insurance Companies regarding pre-authorisation of treatment, continuation of cover and price agreements and ensure that these are applied.
6. Maintain a check list of all documents and information associated with the various stages of the patient's care pathway in the hospital and ensures that they are up to date and accurate.
7. Ensure self-paying patients are identified and appropriate action is taken with regards to funding their hospital admission prior to admission., Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job., 1. Responsible for ensuring that the Trust's payment procedures are followed for all patients. This includes arranging for all patients to sign the agreement to pay form either on admission or prior to admission and the collection of a fee from all self-payers prior to admission (where possible)
2. On discharge, proactively source the appropriate information from all sources (wards, theatres, laboratories, x-ray etc.) in order to complete the invoice for submission to the private medical insurance company or to the individual in line with standardised pricing schedules, as formulated by the Private Patient Manager.
3. Receive payments through Bridges Clinic for payment by self funding patients or other fees owed to the Trust for Private Patient Activity.
It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
All new staff will be subject to a probationary period covering their first six months in post.