Proactive Care Coordinator

St. Helen's is on a journey of integrated care which sees the provision of co-ordinated care for adults in the community who are at high risk of inappropriate or unnecessary hospital admission. This is achieved through collaborative working between key stakeholders in primary care - and health and social care professionals. A key part of integrated care includes regular GP practice Multi-disciplinary Team Meetings (MDT), to enable the planning and tracking/review of care for adults using this multi-agency approach. This role is seen as critical in co-ordinating Multi-Disciplinary Teams, within the three St. Helen's neighbourhoods, to facilitate and deliver effective provision of care for vulnerable and frail adults, particularly those at high risk of a hospital emergency attendance or admission., Proactive Care Co-ordinator's role is pivotal to effective delivery of care and interface between patients and service users, carers, primary, secondary and community/social care, and voluntary organisations. Post holders are required to work flexibly across a range if services within the St Helen's Borough and neighbourhood localities. Planning, organising, coordinating and feeding back in Team Meetings is fundamental. The post holder may be required work some flexible hours. Complete aspects of Contact Cares assessment and review work, following Service standard operational procedures and processes. To include completion of duty screening calls and referrals following referrals received by GP/professional. Independently complete assessments in patient homes, often vulnerable/homeless/self-neglect patients/service users. Including a baseline of clinical observations, such as Blood Pressure, Oxygen Saturations, Temperature, Blood Glucose. Utilise knowledge in pressure sore prevention and prescribed pressure relieving equipment/products Administer delegated medicines for injection Implement and evaluate a plan of care for simple wound management, as directed. Utilise clinical skills appropriately to enhance the delivery of patient care. Venepuncture for a variety of investigations both routine and urgent. Identify and use opportunities to promote healthy lifestyles. Have knowledge and information on local services Act as advocate to resolve issues to barriers to care..

This is an exciting opportunity for a committed and reliable person to take on a challenging and sometimes pressured role. Applicants must possess excellent communication skills, organisational skills and be able to communicate effectively with people at a senior level and have the ability to time manage and work well as part of a team.

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission. We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit. Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time. Our latest achievements include:

• Acute Trust of the Year - HSJ Awards November 2019
• Trust rates Outstanding by the CQC - Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
• Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
• Best place to work in the North West (NHS Staff Survey 2021)
In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;
• Standard of care
• Best place to work
• Care of patients being the Trust's priority
• Staff engagement
• Staff morale
• Compassionate and inclusive
• Providing a safe environment for staff