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Proactive Retentions Executive

Chess Limited, Can be based anywhere

Proactive Retentions Executive

Salary Not Specified

Chess Limited, Can be based anywhere

  • Full time
  • Permanent
  • Remote working

Posted today, 24 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 4ff40c0141144924869ff8c840dc3aca

Full Job Description

  • Proactively engage with Customers before their renewal dates to agree new contracts
  • Retaining customers who have given notice to cancel through contract renewals
  • Handle customer objections and drive towards a successful resolution of assigned renewals
  • Take ownership of issues and follow through to conclusion
  • Prepare proposals for Customers.
  • Achievement of monthly KPIs and renewal targets
  • Update and maintain CRM system to ensure renewal records are correct and up to date
  • Highly customer-focused, dedicated in providing an excellent customer experience;
  • Identify up-sell opportunities across the range of Chess products and services
  • Develop and maintain up to date product/service knowledge and market information, Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.

    Experience in an account manager role and / or retention role
  • Ability to work under pressure & meet retention targets
  • Excellent telephone sales skills and be able to articulate the value of staying with Chess
  • Effective communicator with superb negotiation skills
  • Ability to work under own initiative as well as part of a team
  • Self-development
  • Adaptable to change
  • Good mathematical ability
  • Problem solver with good analytical skills
  • Telecoms knowledge/experience is preferred but is not essential for this role.

    Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.
    • Diversity, equality, and inclusion is at the heart of our Chess culture and we are passionate about our One Team spirit. We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than fourteen years in the top 100. Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business. We believe that "if you're not growing, we're not growing"., If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.

  • Health care support - UK Healthcare, eye tests, flu jabs, onsite health screens
  • Enhanced Pay: Maternity, Paternity, Adoption Leave and Shared Parental Leave
  • Access to employee benefits, rewards and recognition platform, Perkbox. This gives you access to hundreds of 'Perks' with great discounts. Whether it be days out, your weekly food shop, a clothes shopping spree on the high street and many more
  • Hybrid working support - Allowance towards a home desk and chair
  • Loyalty point scheme - allowing you to use your points to increase your benefits each year
  • Access to our Future Fit benefits package - including Mental, Physical and Financial support
  • 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays.
  • Buy & sell Holiday scheme - 2 opportunities per year to buy or sell up to 5 holidays
  • Additional holidays: Half Day Fridays and a Wellbeing Day
  • £100 per year matched charity donation, plus payroll giving options
    • Hours: At Chess we offer many flexible working options, and we have both full-time and part-time working hours available. Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application.