Process and Compliance Lead

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

An opportunity has arisen for a Process and Compliance Lead to deliver a high quality and consistent service in a cost efficient way through excellence. Ensuring Customer Solutions deliver a high quality and consistent service in a cost-efficient way. To ensure all audits and assessments are compliant in relation to business and contractual legislation across Customer Solutions and managing all external customer relations with growing sustainable profit through operational effectiveness and service excellence

• Lead like you mean it, always working as part of a complete team, win hearts and minds and drive cultural change through teamwork within your area and the wider business.


• Flexible and capable to quickly adapt to a change and positively support the roll out of Velocity for colleagues and external customers.


• To present and encourage a safe, positive, and professional work environment for the team and the wider business.


• Always demonstrate the business values


• Ensure the GDPR policy is always followed.


• Conducting additional ad hoc duties may be required.


• Adhere to all policies and procedures.


• Deliver the sustainability strategy - Decade to Deliver.


• Deliver sustained growth and profitability through operational effectiveness and service excellence.


• Accountable for the team meeting and exceeding the expectations of customers through the delivery of service and product excellence according to the prescribed operating model.


• Lead a collaborative sharing workforce ensure optimal use and to meet both customer requirements and business demands.


• Understanding and practical knowledge of all working practices (on hires, off hires, cross rentals, breakdowns, back on hires, loss, damage, etc)


• Manage and develop process guide for all Hire Desk Controllers and make recommendations for new and existing processes to be implemented or reviewed.


• Create and implement a standard communication plan for process change.


• Drive process improvements aligned with desired customer outcomes, when required.


• Personal responsibility for continuous development by actively participating in the ongoing training programme.


• Drive department compliance to implemented processes.


• Lead resolution of customer and supplier approvals


• Responsible for resolving customer queries in a timely and professional manner by engaging with internal and external stakeholders (Speedy and Partners) to ensure issues are dealt with efficiently and in line with department processes.


• Responsible for the reduction of customer and supplier credits and minimising customer and supplier invoice queries


• Engage with technical teams to specify and develop tools and features to ensure compliance.


• Develop close working relationships with third party companies involved in the operations of the business's license.


• Compilation, maintenance, and submission of reports, returns and notifications including regulatory reporting submission or oversight.


• Ensure any breaches in compliance are reported in a timely manner and escalated.


• Accountable for weekly and monthly reporting delivered to the business including performance KPI's.


• Comply with full budgeting process and reporting requirements as set by Group.


• Develop the Company's people capability aligned to business goals, including the identification and development of Speedy's values, Career Line of Sight, and succession planning along with ensuring that team adopt and maintain the Speedy Spirit


• Other duties as required to include out of hours response and key holding.


• Analise, maintain, and improve Customer Solutions performance and processes.


• Develop and implement strategies to improve efficiency and quality.


• Lead and oversee continuous improvement initiatives and projects.


• Create a culture of improvement by communicating with and encouraging employees.


• Monitoring and measuring employee performance and process outcomes.
  
  At Speedy, we want to help you develop and progress; but we'll need you to demonstrate these skills and attributes for us to be able to support you.


We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First!

What we offer:

• 26 days holiday (plus bank holidays)


• Life assurance


• Pension Scheme


• Canteen facilities


• 95% discount across the Speedy brand


• Opportunities for training, development and career progression


• My Staff Shop: discounts and offers for shopping etc. across many suppliers


• Green Commute Initiative: Work scheme for cycling


• Vita - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management


Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.