Product Analyst - Corporate Services

The Product Analyst will join a small team, responsible for delivering the day-to-day support for Corporate Systems across a range of services. You will manage, support and continuously improve the service delivered to our business.

This is not just a technical role; you will offer guidance and participate in prioritising and assessing changes, becoming an essential part of a team passionate about technology, support and development.

This is an exciting opportunity for someone who thinks 'out of the box', actively seeking to improve our user experience.

This role entails…

• Provide day to day support, guidance, development and innovation on technical business matters for all applications and integrations in your specialist area, ensuring the user community has the best practice processes and key functional opportunities available to them


• Support the Service Lead in managing vendor relationships


• Escalate and raise tickets with other parties to ensure all support requests are dealt with by the right team


• Manage third line support tickets with our outsourced provider


• Responsible for working with the business to ensure that processes and user guidance is of the highest level


• Facilitate security, common risk and audit support for all applications in scope of the specific role


• Provide application management for a set of legacy services already embedded in the ITV businesses


• Support, assess and prioritise new functionality


• Create and update comprehensive documentation


• Support the business in end user training by providing product guidance
  
  Experience in a technical support role involving service configuration, administration and system integrations


• Experience of working with vendors and external support teams


• Understanding of cloud-based SaaS and PaaS market offerings, on premise / legacy system offerings, as well as a general understanding of application based infrastructure environments in both SAAS and on premise


• Experience of executing application testing, and preparing deliverables such as design documents, test documentation, training materials and administration/procedural guides


• Creating and maintaining system documentation, both functional and technical


• Supporting one or more of the products below:



• Contracting & Document Management applications


• Facilities Management applications


Qualifications (Desirable)

• ITIL Certification


Other things we're looking for (key criteria)


• Has an understanding of business systems and how large organisations are leveraging data to deliver increased value


• A pragmatic decision maker with stakeholder engagement skills


• Able to communicate with a non-technical audience by translating technical concepts into clear business-relevant language


• Providing insight and knowledge to collaborate with non-technical audiences in order to identify their needs/requirements


• Proactive in researching, discussing and implementing creative solutions to complex problems


• Committed to continuous self-learning, as well as supporting others to develop their knowledge, skills and behaviours
  
  Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.


When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team

Technology underpins everything we do. It's why we're able to create great content and deliver it to our viewers. It drives new commercial opportunities. And it makes communication and collaboration easier than ever.

In a fast-changing world, we not only make sure our systems work effectively but our Technology teams are spearheading the transformation to a digital-first business. There's never been a more exciting time to join our team.


• Flexible working with a range of options to suit everyone


• Generous holiday allowance, plus you can buy more


• Annual bonus opportunity


• Competitive pension contribution


• Save as you earn - with an opportunity to buy ITV shares


• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life