Product Delivery Manager
Airbus S.A.S., Baneswell, Casnewydd - Newport
Product Delivery Manager
Salary Not Specified
Airbus S.A.S., Baneswell, Casnewydd - Newport
- Full time
- Permanent
- Onsite working
Posted 4 days ago, 8 Nov | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
job Ref: 2e93ad94c204401883eae7f91687b090
Full Job Description
- Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) Our world is changing. And so are we. From our commitment to zero-carbon flight (#ZEROe) to cleaning up space, sustainability is at the heart of our purpose. So what's your next change? Are you tech-savvy? Love working with service providers and 3rd party suppliers to meet business needs? Enjoy monitoring services - spotting peaks, patterns and trends? Interested in supporting the full lifecycle of business software and Infrastructure? Curious about how new ways of working and digital evolution will impact Airbus Defence and Space? Then this is the role for you! As a Client Management Product Delivery Manager you will ensure that the our DWP CM products - e.g. OS Master, Software packaging, OS and application patching, are maintained in an operational condition, E2E, in line with KPIs / SLAs focusing on business continuity and User Satisfaction. IM is transforming and evolving but, we need even more talented people who can make a real difference to how we support, enable and deliver a diverse range of technological solutions and services to our customers. As part of our transformation the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities. What does this mean for you? HOW YOU WILL CONTRIBUTE TO THE TEAM
- Manage Client Management activities for the entire Airbus Defence & Space division in UK, in order to guarantee a high level of support and service in accordance with SLAs. You will have to supervise the activities carried out by our subcontractors in this area and provide metrics / KPIs (Key Performance Indicators).
- Analyse KPIs, user feedback and the quality of services provided, to propose and implement improvement actions, and increase the level of user satisfaction, in accordance with ITIL best practices.
- Ensure the entry into service of solutions and services in your field in collaboration with the project teams.
- Guarantee the availability and security of the services of your domain.
- Manage complaints and escalations in your domain.
- Set up and manage multifunctional teams in order to solve problems or outages falling under your responsibilities.
Experience in managing service providers - Experience in IT infrastructures and Unified Communications services, preferably on Cisco technology
- Experience working in an international environment, communicating and collaborating with different profiles and stakeholders
- You are passionate about digital and interested in the prospect of joining a diverse and international environment., This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions., Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. - Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
- Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday
- Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
- Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme
- Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving