Product Implementation Executive

As a Product Implementation Executive, you will be responsible for the implementation of product and commercial developments and enhancements. This will be delivered with enhanced levels of customer satisfaction to ensure our complaint processes link in with regulatory and brand standards., Reporting to the Product Implementation Manager, you will contribute to the successful and timely delivery of Product initiatives, with particular focus on cross-functional team working - working alongside business colleagues and stakeholders where required.,

• Maintaining clear and consistent lines of communication across all stakeholders, working collaboratively with Home, Motor, Health and Travel Product & Commercial Teams, ensuring that the needs of the department are appropriately represented, and information is cascaded in a timely manner.


• Demonstrating a comprehensive understanding of procedures and systems across the business.


• Acting as a BAU point of contact for the business in relation to Product-driven change initiatives.


• Supporting with the end to end delivery of Product and Commercial led initiatives, ensuring these are achieved within agreed timeframes and to the required quality standards.


• Overseeing of initiatives from inception through to the support of benefit realisation, including any subsequent defects and clean ups.



• Preparing and presenting of supporting documentation to the Product Implementation Manager and key stakeholders.


• Completion of Post Implementation Reviews & Post Closure Reviews and making recommendations for improvement.


• Undertaking of any other duties assigned by the Product Implementation Manager within reasonable boundaries of the job holders' capability.


• Ensuring product compliance in line with brand standards and regulatory requirements (e.g. annual Product and Value assessments) and managing processes to drive good customer outcomes.
  
  You'll have a sound knowledge of general insurance markets, products, and practices, with experience in project delivery to ensure the successful end to end implementation of product development and enhancements aligned with Saga's strategy.


You are a highly motivated, independent member of the team. You would have previously contributed to the delivery of several projects and managed multiple tasks and have the ability to effectively prioritise., Skills and experience required to be a successful Product Implementation Executive include:

• Ability to work across multiple projects, prioritise, and manage a high-volume of tasks, deadlines & requirements, whilst driving exceptional customer outcomes.


• Excellent organisational skills, with a demonstrated ability to work well both independently and within a team.


• Commercially aware and able to design, develop and implement product initiatives to achieve the best customer outcomes.


• An inquisitive mindset, confident to challenge and explore new approaches to optimise delivery and output.


• Proven ability to problem solve when faced with complex situations.


• Delivery of high-quality communication, both verbal and written.


• Ability to assess and manage risk, considering both customer and commercial impacts to achieve the optimum outcomes.


• Drive and determination to develop within the role through increasing technical knowledge and building effective relationships within the business.
  
  Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.


At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We offer total flexibility over where you work - you choose a place where you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich. We come together with a purpose to collaborate, typically once a month in London or Kent.
Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style


• 25 days holiday + bank holidays


• Option to purchase additional leave up to 5 extra days


• Pension scheme matched up to 10%


• Life assurance policy on joining us


• Wellbeing programme


• Colleague discounts including family discounts on cruises and holidays


• Range of reductions and offers from leading retailers, travel groups and entertainment companies


• Enhanced maternity and paternity leave


• Grandparents leave


• Company performance related annual bonus - Up to 5%


• Income protection


• Access to Saga Academy, our bespoke learning platform