Product Manager, CRM

This is an exciting opportunity to join the Product team during a period of expansion as we look to bring in new roles to support our organisation's vision and ambitions. This Product Manager role will lead the development, implementation and ongoing management of a customer relationship management (CRM) system & strategy that will enable CAF Group to better understand, engage and retain its donors and charities. What you'll do As the CRM Product Manager, you will be the key business lead in implementing Microsoft Dynamics across multiple business units at CAF, ensuring we develop a single customer view. You will collaborate closely with key users, stakeholders and developers in cross-functional teams to identify business and customer requirements and develop a delivery roadmap in conjunction with our Transformation team. The ongoing management and continuous improvement of our CRM strategy will be central to our vision of connecting more donors with charities and accelerating giving. As Product Manager, CRM, you will:

• Support the development and execution of a comprehensive CRM strategy
• Through research and development, experimentation, and testing, ensure new features and capabilities are easy to use and solve business problems
• Be at the heart of our transformation: working alongside the business teams to ensure timely delivery of high quality CRM solutions - implementing a user centred design approach and working cross-functionally
• Ensure that CRM controls, processes, and policies are effective, customer focused and are compliant.
• Participate in and support both Heads of Product to build world-class product practices, centered on autonomous, KPI-driven development across multi-functional teams.
  
  You will have you have at least 3 years of experience in product management, with experience utilising Microsoft Dynamics and developing CRM solutions for organisations that have multiple teams across different geographies. You will have excellent communication, presentation, and stakeholder management skills, and can influence and align diverse teams and perspectives.
  
  At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.
We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank. Our purpose is to enable a better landscape for giving and a fair and sustainable future for all. Diversity and inclusion We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this. We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.


• Permanent hybrid ways of working where roles allow
• Six weeks holiday plus bank holidays
• A wide range of development opportunities to support personal and professional growth
• Pension scheme with better-than-market employer contribution options
• Social impact benefit schemes