product manager, loyalty EMEA

We're looking for a product manager to join our international digital team within Starbucks EMEA. The role will focus on one of our primary products, the Starbucks loyalty programme, and will cross collaborate with a range of international stakeholders. You'll have the unique opportunity to partner with technology product owners and managers within the International Cloud Services Team (ICS) and global team in accordance with established standards and best practices and play a key role in acting as a lynch pin between the ICS Team and Global technology on technology strategies and initiatives. In addition, the role will be expected to represent the ICS technology team and in key interactions with market, licensee, regional, and global business and ICS technology Leadership. You'll partner directly with our key external vendors and partners as well as our critical licensee technology partners, focused on developing strategic and tactical plans, meeting the demands of the business with an optimised technology roadmap for the domain. You'll directly impact on the success within Starbucks customer loyalty, by selecting and recommending the technology products and services used in International Regions (EMEA, LAC & AP), based on company standards. Your focus will be the proposition of the SDS Loyalty Programme, supporting global markets with adopting and driving their SDS Loyalty programme(s). You'll directly impact on the overall profitability of international markets by managing the selection and delivery of key technology products, streamlining operations, and providing enhanced customer and partner experiences. All in alignment with and contributing to the Global Licensing Framework standards for the domain. The role is focused on all markets within EMEA, Latin America and Asia Pacific. Up for the challenge? Apply now! What you'll do:

• Creating and maintaining strategic multi-year technology product roadmaps, gain strategic agreement from key stakeholders both business and functional
• Project managing small changes, maintenance projects, or process improvements
• Vendor management and second level vendor escalation for technology systems and services
• Maintaining and executing a structured approach to problem-solving
• Recommending technology investments to meet business objectives and goals
• Ensuring the most effective use of tools, processes, and procedures to maintain the production environment
• Contributing to relevant technology standards in the Global Licensing Framework
• Recommending corrective actions, new or enhanced tools, processes and procedures in support of continuous improvement in meeting business objectives
• Working with Global technology teams to ensure EMEA requirements are well understood for both businesses as usual and project work
• Collaborating with technology operations team to review supplier SLAs and provide feedback on performance improvements
• Providing product guidance and expertise to the business on technology applications, systems, and services
• Providing input into global technology budgets for relevant technology software and hardware
  
  Relevant domain-specific technology experience
• Experience in technology for retail using Loyalty programmes
• Understanding of budgeting and planning
• Strong stakeholder management skills with ability to communicate, collaborate and influence a wide range of stakeholders at varying levels, both internally and externally
• Customer and business relationship management
• Strong analytical skills and technical aptitude
• Proven experience collaborating cross-functionally and within a matrixed organisation
• Ability to balance multiple priorities and meet deadlines
• Ability to plan for and review functional technical specifications
• Project management skills
• Experience in Loyalty programmes